Training Officer

ARIZONA DEPARTMENT OF CHILD SAFETY

The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona’s children through prevention, services, and support.

Job Location:

3550 N. CENTRAL AVE., PHOENIX, AZ 85012

Salary: $29.3269 hourly / $60,999.952
Grade: 21
Closing Date: 1/13/2026

The Department of Child Safety Training Officer 3 (Classroom Trainer) position is responsible for training essential skills and knowledge for a wide span of positions including the DCS internal workforce, contracted employees, service providers, caregivers and professionals within caregiver agencies.

Under direction and oversight of a Classroom Training Supervisor, the Classroom Trainer position primarily delivers in person classroom training and webinar training. Trainers must fully learn and incorporate the principles of adult learning to a workforce that has varying levels of experience and skill sets.

Trainers must develop expertise in areas that may or may not reside in that trainer's experience. DCS training curricula goes through a vetted approval process to ensure content is accurate and aligns with DCS policy, core values, state law and child welfare best practices. Trainers learn, memorize and deliver formal DCS approved training curricula as written.

Opportunities for telework as a Classroom Trainer are limited. In-state travel in support of these functions is required.

• Participates in preparation, review, coordination, and delivery of training programs/sessions.
• Learns and delivers a wide variety of training curricula to DCS employees in a rapidly changing environment.
• Prepares materials necessary for training in advance, including making copies of Participant Workbooks, approved training related materials, audiovisual aids and other related training materials.
• Prepares physical or virtual training room in advance including room set up, equipment set up, clean and tidy training rooms.
• Troubleshoots technological equipment and software during training sessions.
• Ensures coverage is provided for training sessions.
• Sets up movement and adjustment of training technology equipment such as LCD (Proxima).
• Collaborates with team members and leadership team in planning, developing and evaluating training curricula for consistency.
• Assists co-workers with class coverage and preparation.
• Attends and represents the department at meetings, seminars and conferences.
• Prepares data and reports such as training participation and completion rates, training satisfaction surveys, Transfer of Learning efforts, etc.
• Provides feedback to supervisors, management staff and curriculum developers.
• Maintains an established work schedule and arranges for coverage of assigned training segments when sick or otherwise unable to train.
• Other duties as assigned related to the position.

• Principles of adult learning theory and adult training, including nature of the learning process, learning styles, general curricula design, and effective presentation techniques.
• Group dynamics and effective communication approaches with groups.
• State child welfare-related laws and judicial decisions;
  Department policies and procedures, and child welfare best practices related to child welfare.
• State's SACWIS system - Guardian, including ability to navigate and trouble shoot problems that arise.
• The organizational structure of the Department.

• Written and verbal communication.
• Interpersonal relationships in working with diverse groups.
• Effective classroom management techniques.
• Developing expertise in content areas outside the trainer’s past experience.
• Navigation of all related areas of Guardian, and trouble-shoot technological problems that arise in class.
• Delivering training in a way that engages the audience, conveys the concepts, and responds to questions that are asked.

• Plan, organize and coordinate training programs and facilitate groups.
• Interpret and analyze.
• Adapt to…