Senior Training Specialist

Job Summary

The Senior Training Specialist serves as a lead facilitator delivering training programs to employees and external stakeholders (beneficiaries, Providers, and DHA employees). In addition to facilitation, this role provides oversight of training delivery quality, supports major content updates, and contributes to continuous improvement of training programs. The Senior Training Specialist partners closely with instructional design staff and training leadership to ensure consistency and effectiveness across all training initiatives.

Required:

• Bachelor’s degree in education, instructional design, or related field or equivalent; OR equivalent experience, to include any combination of education and experience
• U.S. Citizen
• Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
• 5 years of experience in training facilitation or corporate learning
• Strong communication and presentation skills
• Familiarity with learning management systems (LMS) and virtual training platforms
• Initiated improvements, changes and updates to training content and delivery Strong knowledge of adult learning principles and instructional best practices

• Bachelor’s degree in education, instructional design, or related field preferred
• Experience in a healthcare or customer service environment
• Knowledge of or experience with military culture is strongly preferred

• Assist with training department-specific needs, including compliance with the department policies and procedures, maintaining required training documentation, participating in process improvement meetings, and other duties as appropriate and requested.
• Facilitate training through a variety of methods, including asynchronous online courses, classroom instruction, synchronous desktop training and one-on-one sessions.
• Deliver onboarding, role-specific, and compliance training using Tri West-approved content.
• Provide trainees and their supervisors with performance feedback and conduct follow-up training as needed and requested.
• Model best practices in facilitation.
• Conduct advanced evaluations of learner performance and provide actionable feedback.
• Assist with planning and scheduling training sessions during peak periods.
• Represent the Training Department in cross functional meetings to advocate for training needs.
• Perform major training content updates (e.g., restructuring modules, correcting errors, updating terminology, revising instructional flow) in collaboration with instructional design staff.
• Monitor learner engagement and provide feedback to the Instructional Design team to improve training effectiveness.
• Track attendance, completion, and assessment results, reporting outcomes to training leadership.
• Collaborate with subject matter experts and training leadership to identify gaps and propose enhancements to training programs.
• Provide logistical support during training sessions, including managing virtual platforms and addressing learner questions.
• Maintain professional and courteous relations with all Tri West staff and external contacts.

Coaching / Training / Mentoring :
Actively foster actions required for desired business outcomes through ongoing constructive feedback

Communication / People Skills :
Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.

Computer Literacy :
Ability to function in a multi-system Microsoft environment using Word, Outlook, Tri West Intranet, the Internet, and department software applications.

Creativity / Innovation :
Ability to develop unique and novel solutions to problems; view change as necessary.

Empathy / Customer Service :
Customer-focused behavior; helping approach, including listening skills, patience, respect, and empathy for another's position.

Problem Solving / Analysis :
Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.

Team-Building / Team Player :
Actively foster actions required for desired business outcomes through ongoing constructive feedback.

• Regular and reliable attendance is required
• Availability to work non-regular hours as required
• Works within a standard office environment, with minimal travel
• Extensive computer work with prolonged sitting