Training Officer

Position: TRAINING OFFICER 2

DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

TRAINING OFFICER 2

Job Location :
Division of Benefits and Medical Eligibility (DBME) Program Support Administration (PSA) 8620 North 22nd Avenue, Phoenix, Arizona 85021 Posting Details:
Salary: $27.1410 hourly (56,453.28 Annually) Grade: 20 Closing Date:
January 15, 2026

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov or click on the link here to view ‘Our DES’ video.

Come Join the DES Team!

The Department of Economic Security, Division of Benefits and Medical Eligibility, is seeking an experienced and highly motivated individual to join our team as a Training Officer 2, who provides instructor‑led training throughout the State, teaching courses specific to DBME/FAA to new hires and Benefits Eligibility Specialist (BES) staff having an identified gap in skills. Responsibilities include, but are not limited to: delivering training in a virtual platform;

facilitating development activities; ensuring quality of training delivery and materials being presented; providing mentoring and coaching to DBME staff as necessary; coordinating with business partners and customers to meet the organizational training needs; advising DBME regarding specific FAA eligibility practices and skills; providing suggestions for BES training development; serving on committees and teams with impact to all layers of the DBME/FAA training delivery and/or design;

providing facilitation services as needed; assisting with course development; and completing other projects as requested by the supervisor or Training Manager. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

Job Duties:

Essential Duties and Responsibilities include, but are not limited to:

• Trains division staff around the state on DBME/FAA topics. This includes preparing to deliver the course content, such as learning new material, attending Train-the-Trainer workshops, gathering materials, traveling to class sites across the state, and setting up training facilities. Provides reports on training delivery, student evaluations, and attendance. Facilitates meetings, workshops, and other synchronous learning and development activities.
• Prepares to present training classes, including learning new materials, attending Train the Trainer workshops, gathering materials, traveling to class sites, and setting up training facilities.
• Performs routine administrative tasks involving status reports, project plans, and correspondence, attending meetings, serving on committees and teams, attending training and professional development classes and workshops, and serving on committees and work‑groups.
• Assists with the creation and revision of all training materials/courseware, evaluating training aids, such as videos, audio tapes, job aids, exercises, training instruments, and other training resources for use across all divisions. Ensures alignment with course materials, training objectives, and compliance with DES standards, and makes recommendations to OPD management.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

• Computers, Google G-mail and Calendar, Google Suite, and Microsoft Office products
• Writing, including grammar, punctuation, spelling, proper syntax, and proper sentence structure
• Adult learning principles
• Federal and State laws, regulations, policies, and procedures
• Customer service and communication principles
• Evaluation (Phillips ROI model preferred)
• Project planning concepts and practices
• Collaboration and social…