Instructional Designer

Instructional Designer (U-Haul University)

About The Role:

The Instructional Designer at U-Haul University (UHU) is responsible for designing, developing, and maintaining high-quality learning solutions that support operational performance across the organization. This role partners closely with subject-matter experts (SMEs) to translate processes into clear, consistent, and scalable learning experiences. The focus is on production, accuracy, and learner impact, while supporting business unit initiatives.

• Design and develop online learning solutions using sound instructional design principles and adult learning theory.
• Build and maintain eLearning courses using tools such as Articulate Rise 360 and Storyline, including assessments and knowledge checks.
• Create supporting materials such as job aids, guides, and resources to reinforce on-the-job performance.
• Ensure course content is accurate, current, and aligned with UHU standards and terminology.
• Manage multiple course projects simultaneously, meeting established production timelines and quality expectations.
• Review and update existing courses to improve clarity, consistency, and effectiveness.
• Collaborate with LMS, reporting, and media partners to support deployment and measurement of learning.

• Bachelor’s degree in Instructional Design, Education, Learning & Development, or a related field, or equivalent practical experience.
• 3+ years of instructional design experience in a corporate or enterprise learning environment.
• Hands‑on experience with eLearning authoring tools (Articulate Rise 360 and/or Storyline, Adobe Creative).
• Strong written communication skills with the ability to simplify complex operational content.
• Proven ability to manage workload, prioritize projects, and deliver against deadlines.

• Experience designing training for operations, field, logistics, or compliance‑driven environments.
• Familiarity with U-Haul systems, terminology, or Traffic and Field workflows.
• Experience working within an LMS and using learning data to inform updates and improvements.
• Understanding of accessibility standards and learner‑centered design best practices.
• Experience collaborating in fast‑paced, production‑focused learning teams.