Phoenix Start-Up Service Leader

Phoenix Start-Up Service Leader

As a Phoenix Start-Up Service Leader, you will support ASU City Year Student Success Coaches as a role model and mentor, while continuing to coach and mentor elementary and high school students. You will help these students earn academic success, improve their attendance, and develop positive behaviors  will plan and monitor individual student progress and work with teachers on whole class instruction, breakout spaces, and other in-class student assistance.

This position will also be charged with specific tasks that support a unique first start up year. This position is unique to the Phoenix location, and only individuals who have completed at least one year in a City Year Corps Member position (Student Success Coach, Second Year, Service Leader, Team Leader) in another City Year location is eligible to apply.

Although the Phoenix Start-Up Service Leader position will have similarities to other City Year Service Leader roles across the country, there are key differences in benefits and job scope.

Hours & Schedule

This is a part-time, regular position. Staff are scheduled to work up to 34 hours per week during standard school hours, Monday through Friday for the FY27 start-up year in Phoenix. Occasional additional hours may be required for training or special events. This role reports to a City Year Impact Manager and works closely with school staff and ASU CY Student Success Coaches.

Staff working shifts of 5 hours or more are required to take an unpaid, duty-free 30-minute meal break in accordance with City Year policy.

Key Responsibilities

• Support start-up-year Phoenix site priorities, including training, school partnership coordination, recruitment, fundraising, and other operational initiatives that contribute to a successful site launch.
• Serve as a peer leader and mentor to ASU Student Success Coaches by modeling effective service practices, supporting onboarding, and reinforcing City Year culture and expectations.
• Partner with the Impact Manager to support implementation of the City Year service model through coaching, observation, problem-solving, and monitoring team and student progress.
• Collaborate with teachers and school staff to provide targeted academic interventions (as needed) and promote positive student outcomes and a supportive school climate.
• Demonstrate professionalism, adaptability, and accountability while serving as a resource for Student Success Coaches and helping foster a positive team culture.

Competencies

The following are the core competencies that are considered in admissions and are focused on over the course of the year through mid and end of year evaluation sessions.

• Delivering Results

  • Organization:
    Identifies and adopts processes for managing time and information so that they position themselves to be fully present for service and to complete their tasks.
  • Critical Thinking & Analysis:
    Analyzes information, considers different perspectives, and makes informed decisions by questioning assumptions and evaluating evidence.
  • Planning & Execution:
    Plans, prioritizes, and manages tasks and resources effectively.

• Self-Management

  • Accountability:
    Holds self responsible for the impact that their actions have on team members, goals, and broader organizational mission.
  • Decision-Making:
    Identifies problems, explores options, considers consequences, and makes choices that maximize positive outcomes, while also learning from mistakes and seeking guidance when needed.
  • Adaptability:
    Adjusts to new conditions, learns from experiences, and remains effective in changing environments over time.

• Relationship Building

  • Communication:
    Conveys information effectively and efficiently through successful active listening, written, oral, visual, non-verbal, and…