Samsung Appliance Repair Technical Trainer

Regular

Los Angeles, CA 90003

2020 Companies, in partnership with Samsung Electronics America, seeks an experienced Technical Trainer to join the team.

Applicants must be authorized to work in the United States full-time without current or future visa sponsorship.

• Salary of $84,000, paid weekly
• Next-day payon demand with
  
  Daily Pay
• Health/Dental/Vision benefits
• 401K Program with matching
• Paid Time Off
• Paid Holidays
• Scholarship opportunities for employees and direct family members
• Employee Assistance Program
• Leadership Development Program

The primary purpose of this role is to deliver comprehensive training to Samsung’s Authorized Service Network technicians across all Consumer Electronics (CE) product lines and to lead the development of engaging training content and video resources.

• Create comprehensive training programs, including classroom instruction and practical, hands-on sessions covering a range of household appliances (e.g., refrigerators, washers, dryers, ovens, etc.)
• Deliver clear, engaging, and effective training sessions tailored to various skill levels
• A combination of classroom, virtual, and OJT training is required

• Design and update training manuals, guides, and digital resources in line with current industry standards and technological advancements
• Evaluate and incorporate new techniques, tools, and safety protocols into the curriculum
• Ability to create content with PowerPoint, as well as basic Excel skills, is a must

• Evaluate trainees’ progress through practical assessments, quizzes, and hands-on demonstrations
• Provide constructive feedback and one-on-one coaching to ensure continuous improvement and skill development
• Analyze training results, based on set KPI goals

• Ensure all training sessions adhere to the industry’s best practices and safety regulations
• Stay up to date with the latest trends, tools, and technological advancements in appliance repair

• Work closely with technical experts, industry partners, and management to align training programs with business objectives and customer needs
• Facilitate open communication channels for trainees to ask questions and share insights

• Total 5+ years’ experience in appliance repair
• Previous background in training is preferred, but not necessary
• Minimum of a high school diploma

• Excellent communication, interpersonal, and organizational skills
• Ability to train in front of large audiences
• Ability to create a comprehensive training plan based on course needs
• Skills in MS Office applications, including Excel and Power Point
• Ability to learn new things quickly

Because our service network is spread across the US, we require travel of 50%-80% h a combination of classroom, virtual, and OJT training, the candidate needs to be flexible with working conditions. The classroom will require up to 7 hours of standing. Virtual will require the ability to conduct training via Web Ex. OJT will require the candidate to conduct training in our customers’ homes and work on their products.

Work is sometimes performed in an office environment, requiring the ability to operate a computer keyboard and view a video display terminal for more than 50% of work time, including prolonged periods. Movement and transportation of equipment may exceed 300 pounds. Performs work under time schedules and stress, which are normally periodic or cyclical, including time-sensitive deadlines, intellectual challenges, and project management deadlines.

May require working additional hours beyond the normal schedule.