Manager, Learning Design; LED

We are looking for a Manager, Learning Design, who is passionate about upskilling, reskilling, and the future-of-work and who can drive evidence‑based, outcome‑driven design for transformative, effective learning experiences. The ideal candidate will have deep expertise in evidence‑based product development, be a clear communicator and collaborative leader, and be an expert at maximizing his or her effort to drive business strategy.

This role, as with all people‑manager roles at General Assembly, will be a “working manager” with their own portfolio of strategic projects.

The Manager, Learning Design will report to General Assembly’s Director of Learning Design and will lead the learning design function that devises the learning design strategies – including principles, processes, tools, templates, professional development, and capacity building – needed to deliver the company’s programmatic offerings for our B2C, B2B, and B2G learners. This highly collaborative leader will work with their counterparts in the learning team, the product management organization, product operations, and the global delivery operations organization to develop and deliver best‑in‑class learning experiences for all learners and highly qualified talent for employers.

This role will support full‑time, matrixed, and contracted contributors dedicated to learning experience design, contextualized development, flexible capacity, and content strategy.

• Remote – US

In this role you can expect to

• Engage General Assembly’s clients in discovery and design processes to uncover the core learning and developmental needs of their organization’s stakeholders.
• Lead, support, and develop a team of highly qualified, highly autonomous learning professionals to evolve General Assembly’s flagship curriculum as well as support scalable, client‑centered contextualization.
• Lead a scalable, efficient effort to integrate General Assembly’s highly qualified instructors, network of instructional assistants, and contract learning designers to support curriculum development and delivery across consumer, enterprise, and government channels.
• Direct and operationalize innovative, agile, and efficient staffing models to support General Assembly’s roadmap, enterprise clients, and growth ambitions.
• Collaborate closely with Product Management, Marketing, Product Operations, and Global Delivery Operations partners to gather input from learners, clients, instructors, and delivery staff to constantly improve the learning experience.
• Implement the strategy and approach to personalized and modularized curriculum design for enabling flexible, stackable, learning products.
• Maintain processes for evidence‑based design, development, and continuous improvement of cohort‑based programs to ensure instructors and students have access to the highest quality and most effective learning experiences.
• Evangelize the Learning Design team and their role in product design, development, and implementation to a broad array of stakeholders, including enterprise clients or growth partners.
• Ensure the team has the right tools, training, culture, and support to achieve organizational goals.

• Confidence and organization leading client‑facing discovery, design, and developmental milestone review sessions.
• Expertise managing learning design across a diverse portfolio of products using a blend of instructional design methodologies and product development practices.
• Exceptional communication skills and the ability to be thoughtful, diplomatic, and collaborative amidst ambiguity and organizational change.
• Exceptional ability to develop curriculum for learning products, particularly with mapping and aligning curriculum to competency taxonomies, external…