Enablement & Learning Analyst

At Félix, we are building the indispensable financial companion for Latinos in the US. We combine an AI-powered, conversational-first interface with real-time financial infrastructure to make cross-border money movement as easy as sending a text. Starting with fast, affordable remittances powered by AI and crypto rails, we are expanding into credit, savings, and wallet services to support the complete immigrant financial journey.

Our ambition is to deliver a white-glove financial experience with the simplicity of a conversation to a community the traditional financial system has historically overlooked.

We are a hyper-growth Series C company, backed by over $300 million in funding from top-tier global investors, including Andreessen Horowitz, QED, Castle Island, Switch Ventures, HTwenty, Monashees, General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an “Endeavor Entrepreneur” and was a recipient of the Cross Tech Fintech Startups Award.

Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long because we are obsessed with our customers. We get things done with urgency and focus, driven by extreme ownership over our impact.

We collaborate without ego, fostering radical transparency and fierce loyalty so we can grow together. Because we aim for insanely great rather than just good enough, we stay insatiably curious—always experimenting, building the future today, and delivering a product that truly makes our users' lives better.

we are looking for a Enablement & Learning Analyst to join our Learning & Development team, with a primary focus on Continuous Learning and Upskilling.

This role is ideal for someone with a background in Education or Instructional Design, strong project management skills, and a data-driven mindset who wants to grow within an expanding Learning & Development team.

• Design engaging and effective learning experiences using Instructional Design and adult learning principles.
• Coordinate and execute Upskilling programs, managing the process from planning and stakeholder coordination through training, assessment, and completion.
• Execute and continuously improve Continuous Learning initiatives, including weekly training tests, microlearning courses, assessments, and other reinforcement activities.
• Create and maintain training materials, assessments, simulations, learning paths, and digital learning content.
• Facilitate training sessions and onboarding programs, delivering effective learning experiences across different audiences and operational needs.
• Partner with QA and Operations in weekly feedback loops to identify root causes of operational defects and deploy immediate remediation modules.
• Monitor Learning and operational KPIs, including Knowledge Retention, completion, assessment results, and QA performance after training.
• Analyze results and learner feedback to identify opportunities and propose improvements to existing learning programs.
• Manage learning projects, timelines, deliverables, and coordination with relevant stakeholders.
• Support the implementation and use of the LMS for Continuous Learning and Upskilling initiatives.

• Background in Education, Educational Sciences, Instructional Design, Educational Technology, Pedagogy, or related fields.
• 2+ years of experience in Instructional Design, L&D, or educational projects, preferably in Fintech, Customer Support, or BPO environments.
• Experience…