Technical Trainer

This role involves developing and delivering training for staff in the Investigations Services unit. At times the role will also include working with teams across and beyond, plus analysis of quality performance information to inform and prepare training and management reports. The successful candidate will be part of a team with technical trainers and guidance officers who are part of and support colleagues across Investigations Services.

The role will be based at our Birmingham office, with occasional travel to the Nottingham office to deliver face-to-face training when needed., This role involves designing and delivering training for new and existing staff in the Investigations team, the Investigations, Triage and Safeguarding team, and the De Escalation Casework team in Investigations Services. The training you deliver will support the delivery of an excellent service and support business change.

You will work collaboratively with the Investigations Services Teams and other internal OPG teams to ensure the training you design, and deliver is of the highest quality.,

• Create high-quality, engaging training materials aligned to learning objectives and tailoring learning to individual learning styles.
• Confidently deliver group and one-to- one training to staff, demonstrating subject matter expertise.
• Work with the Investigation Services teams to identify common problems that affect service and areas where additional training may be needed.
• Liaise with colleagues to ensure training requirements are scheduled regularly, accounting for changes in work areas and business demands.
• Adapt to different learning needs, ensuring trainees are understanding and performing to expected standard, altering approach, if necessary, to support trainees' needs.
• Provide support to and mentor staff during training and consolidation.
• Coordinate the Learning and Development coordinators and Buddying groups.
• Demonstrate organisational skills - planning long term training and support whilst managing the demands of ad hoc training.
• Have excellent communication skills - liaising with line managers/L-D/other teams, ensuring knowledge of working practices and processes remains up to date, which could include working on live investigations and Safeguarding work.
• Work collaboratively with colleagues and wider OPG staff to meet customer service standards and key performance ambitions.
• Identifying areas for improvement or changes needed in the operational technical guidance available to Investigations Services staff.

This is an overview of the role and is not exhaustive. OPG reserves the right to assign other duties commensurate with the Executive Officer grade as required. Agreed Expectations The successful candidate will be expected to work from Victoria Square