Clinical Training Specialist

The Clinical Training Support Specialist plays a vital supportive role in designing and managing high-quality onboarding and clinical training across the entire Included Health Clinical Practice/Clinical Org practice—spanning Virtual Care, Population Health, and emerging service lines. Your primary focus will be on instructional design, transforming complex clinical policies and workflows into engaging digital learning content (eLearning modules, video simulations, and interactive scenarios).

As a core pillar of the training team, you will manage our Learning Management System (LMS), collect and analyze training data, and act as a dedicated learner assistant to ensure seamless educational rollouts.

While your primary focus is content creation and support, you will also assist in cross-covering live training sessions for various onboarding cohorts. You will be an AI-forward builder who uses AI tools and other technologies to accelerate content development, reduce manual work, and embed just-in-time support into the clinician experience. This role is ideal for an instructional design professional who excels at behind-the-scenes content creation and LMS administration, yet remains flexible enough to step into the room to support live learners and educators when needed.

• Prepare, use, and update existing training materials (slides, facilitator guides, job aids, scenarios, and exercises) created and/or approved by the Senior Clinical Training Specialists, Manager, and CKE team.
• Surface content gaps or inconsistencies you see during training (e.g., slide doesn’t match CRC, workflow screenshot is outdated) so they can be prioritized for formal updates.
• Use LMS and training tools at a proficient user level (launching sessions, tracking completions, pulling basic reports).
• Design instruction based on clinical workflows in collaboration with CKE team and stakeholders.

• Deliver live virtual training (group sessions, small-group breakouts, and 1:1 coaching) for clinical new hires and tenured clinicians across Virtual Care and Population Health service lines.
• Facilitate a mix of foundational, workflow, and application-based sessions (e.g., documentation practice, care plan workflows, triage scenarios, navigation workflows) using adult learning best practices.
• Support or co-lead clinical simulations, mock calls, and role plays, observing performance, giving clear, behavior-based feedback, and escalating clinical safety concerns appropriately.
• Flex into different service lines as hiring volume, redesign work, or audit findings shift the training portfolio — maintaining sufficient cross-training to be safe and effective wherever you are deployed.

• Partner with the Senior Clinical Training Specialists to execute the day-to-day plan for new hire cohorts (agenda, timing, logistics, handoff points).
• Monitor learner engagement, participation, and performance during sessions; identify individuals who need additional support and provide targeted coaching or remediation as directed by the Senior(s) and Manager.
• Use rubrics, checklists, and competency tools to document learner progress and elevate concerns regarding readiness for independent work.
• Contribute to a psychologically safe learning environment where clinicians can practice, make mistakes, and receive direct but supportive feedback.

• Capture and share learner feedback, questions, and pain points from the classroom in a structured way to inform curriculum improvements and service-line decisions.
• Create and monitor formal metrics for learning and successful application of skills.
• Use available data (e.g., knowledge checks, simulation scores, survey results) to describe trends you’re seeing in learner performance and experience, and to validate where additional coaching or clarification is needed.
• Participate in course audits, pilots, and retrospectives, giving concrete recommendations on pacing, activities, and scaffolding from the trainer perspective.
• Champion a “Spirit of Inquiry” by modeling curiosity, evidence-based practice, and openness to feedback in your own facilitation.

• During surge periods or large cohorts, act as co-facilitator/producer, managing breakout rooms, chat questions, tech issues, and basic operational workflows so Senior Trainers can focus on…