Field Service Engineer

Description

• Compensation: $26.00 – $36.00 per hour +
  overtime opportunities (DOE)
• Schedule: Monday – Friday | 8:00 AM – 5:00 PM
• Travel: 95%
  domestic weekday travel

We are seeking a remote Field Service Engineer strategically located in the Greater Phoenix Arizona area (including Tempe) and located near Phoenix Sky Harbor International Airport (PHX) for seamless departure and travel logistics.

The Field Service Engineer provides on-site, installation, calibration and repair services for QVI metrology products in North America. This role requires a combination of technical knowledge and customer service communication skills and is a full-time travel assignment with rare international travel required. Field Service Engineers function as a critical part of the Quality Vision Services (QVS) team, QVI’s service organization, supporting a variety of QVI brands: OGP (Optical Gaging Products), CCP (Certified Comparator Products), VIEW (VIEW Micro-Metrology).

Standard work practices include the following:

• Receive service dispatch instructions via email or phone identifying the product, the customer, the issue and the expected timing
• Make direct contact with the customer to confirm details on location and timing for arrival.
• Arrange and book travel.
• Arrive on-site with company-provided and personal tools and commence work.
• Maintain contact with QVS headquarters and customer on progress and needs.
• Complete service call and efficiently complete service reports, logs and expense reports per standard QVS policies, practices and forms.
• While on-site, recognize product upgrade opportunities and collaborate with the home office in communicating those leads.
• Demonstrate initiative and self-awareness on training needs based on the products at customers you serve and proactively communicate those needs to your manager.

Education and Hard Skill Requirements:

• Education:
  
  2-year degree in engineering, technology or physics required. In lieu of Degree, 4 years of equivalent related work or military experience will be considered.
• Experience:
  
  Minimum 2 years of technical “hand’s on” Field Service experience or similar military experience in calibration, diagnosis and repair of complex systems is required.
• Strong mechanical & electrical aptitude. Experience in the use of dial indicators, calipers, multimeters, precision levels, etc.
• Strong math skills and knowledge of standard units and unit conversions with ability to think “small”, (micrometers, micro-inches, micro-radians, arc-seconds, etc.)
• Ability to read an interpret mechanical and electrical drawings, specifications and manuals.
• Computer and controller experience. Knowledge of control systems and ability to diagnose complex hardware/software interactions and take appropriate action.

• Ability to work independently and be resourceful. Ability to quickly react in a dynamic environment with changing priorities and at times conflicting requirements from customers and others.
• Ability to convey technical status in terms customers can understand in an honest, professional tone in a way that reinforces the customer relationship.
• Endurance with ability to sustain a full-time travel assignment.
• Strong attention to detail. As an ISO-accredited organization the quality of the QVS service includes not only the hands‑on work performed, but the detailed documentation generated after the call.

• Physical fitness and flexibility sufficient to contort into, underneath and around QVI products to…