Onsite Service Engineer; Phoenix, AZ

Your role

Your mission as the Field Service Engineer is to provide expert repair services for our technology solutions, delivering unmatched customer satisfaction and upholding the highest standards of safety. You are committed to ensuring the performance and longevity of your customers technology through your expertise. Your work is important for supporting the operational success and technological advancement of industries relying on these technologies.

• Report into the Site Manager.
• Conduct planned and ad hoc visits to inspect, service, troubleshoot, and repair various technical systems. You will also diagnose any issues to prevent equipment downtime.
• Perform installations, ensure safety compliance, and document activities.
• Be the on-site contact, providing service recommendations and addressing customer needs promptly.

We encourage you to apply even if you don’t meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

• 1-3 years of equivalent experience in relevant technical field such as electronic, mechanical, chemical, gas, refrigeration, or basic vacuum. Ideally, with customer facing experience.
• Strong customer focus to ensure delivered solutions meet customer expectations and time frames, while working in alignment with Edwards strategies and processes.
• Self-directed, with the ability to understand and resolve problems aligned with job responsibilities and escalates through the appropriate channels when required.
• Proactively seeks customer feedback and asks questions to understand customer ‘s business.
• Ability to share technical expertise and knowledge and provide coaching to less experienced team members.
• Collaborates and supports with team members to deliver company objectives.
• Complies with all applicable laws, policies, and standards to ensure organizational, safety and health obligations are met.
• Fluency in written and spoken English. Ability to speak distinctly and see/hear clearly.
• Able to use computer software to record data and write reports.
• Can understand and interpret technical documentation relevant to work e.g., technical drawings.

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

You will join a dynamic onsite service team in Phoenix AZ.

Talent Acquisition Team:
Jenny Yap

Edwards is a leader in the vacuum and abatement markets. The brand’s products are essential for industries such as semiconductor, power generation, chemical and food processing. Edwards believes in working with customers to set new standards and creating environments where innovation thrives. This trailblazer prides itself on making a difference in areas that are intrinsic to people’s everyday lives – from the medical care they receive to the coffee they drink.

Wherever there is vacuum, Edwards can also be found, leading the way. Edwards is a brand within Atlas Copco Group.