Technical Support Engineer

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.

The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems.

There is never a dull moment with us.

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services.

Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

A KLA Technical Support Engineer is responsible for facilitating technical solutions in a timely manner by performing diagnosis of complex problems related to optics & optical alignment, lasers, imaging systems, computer systems, electronic PCB/motion controllers, robotics and wafer handlers.

Laser Scanner TSE's are also expected to supports the NPI (new product introduction) Team with product sustaining efforts and cost of service analysis based on captured insight and trend analysis. TSE's are seen as a field leader/owner where the Customer Service Engineer has been unable to resolve issues in Laser Scanner Equipment at customers’ sites. Activity includes reporting to relevant internal Engineering teams, host meetings of multiple stakeholders to discuss the technical issues, develop action plans until issues resolved.

• Knowledge of KLA Laser Scanner and Dark Field products is a plus
• Technical college degree in Engineering, Optics or Electronics, or 2+ years Semiconductor/Medical equipment service support experience
• Willing to travel 30-60%
• English proficient, alongside ability to read and understand technical documents and writings
• Require ability to diffuse potentially difficult situations and facilitate solutions agreeable to multiple parties
• Ability to (daily commute) primarily in the North Phoenix AZ Region

• Bachelor's degree and minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience

Base Pay Range: $31.35 - $53.27 Per Hour Primary

Location:

USA-AZ-Phoenix-KLA KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed…