Field Service Engineer II; Electron Microscopy - Chandler, AZ

Work Schedule

Standard (Mon-Fri)

Able to lift 40 lbs. without assistance

When you’re part of Thermo Fisher Scientific, you’ll do daring work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Through the Materials and Structural Analysis (MSD) Electron Microscopy (EM) business, customers are able to uncover answers to questions that propel discoveries, improve outcomes, and have a global significance. The MSD EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflows that provide images and answers in the micro-, nano-, and picometer scales.

Combining hardware and software expertise in electron, ion, and light microscopy with deep application knowledge in the materials science, life sciences, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers’ pursuit of discovery and resolution to global challenges.

Here are some of the products you might support our customers with:

• Corporate organization

• Overview of our instruments

• Inside the Titan Transmission Electron Microscope

• How to make a microscope

The Field Service Engineer II for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific is responsible for performing the on-site installation, servicing and repair of complex equipment and systems. Engineers investigate and improve operational quality of system equipment;
Transmission Electron Microscopy (TEM), Scanning Electron Microscopy (SEM), Small/Large Dual Beam (SDB/LDB); instruct customers in the operation and maintenance of the system; serve as company liaison with customer on administrative and technical matters for assigned projects; and conduct on-site installations of the full range of Thermo Fisher Scientific electron microscopy systems and their associated options.

This role provides the opportunity to grow within Field Services and across the Thermo Fisher organization. You will be eligible for transportation support, company phone, company laptop as well as other company benefits that include bonus, 401k, healthcare, employee assistance program and more!

• Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order
• Conduct on-site scheduled planned maintenance visits
• Provide fixing and repair support for customers and other field service personnel
• Cultivate and develop positive working relationships with customers, system users and company personnel
• Successfully complete technical training, as required
• Complete and submit field service reports on assigned tools
• Perform Preventive Maintenance tasks
• Partner with colleagues to acquire technical guidance needed to problem-solve systems solutions
• Provide training for customers and users on system maintenance
• Provide feedback to product quality teams
• Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
• Provide guidance for various reports including identifying and isolating unique problems with system
• Act as a subject expert and resource for training
• Align with application scientists to collaborate on outstanding solutions to meet our users challenges
• Must maintain Thermo Fisher Scientifics’ Four-I Values.

University degree/Bachelor degree in electronics, physics, engineering, computer science or similar field preferred; or 3+ years of equivalent combination of education, skills and experience

3+ years’

Experience:

• Operating, fixing, repairing and calibrating complex analysis tools such as SEM, TEM, FIB, Prober or similar systems is a plus but not required.
• Experience with Ultra High Vacuum (UHV) a plus but not required.
• Experience operating O-scopes, digital voltmeter and logical…