Dir, Engineering & Service Solutions

At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.

Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.

The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.

Because at Lam, we believe that when people are the priority and they’re inspired to unleash the power of innovation for a better world together, anything is possible.

Date:
Oct 6, 2026

Location:

Phoenix, AZ, US, 85085

Worker Category:
On-site Flex

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

This role will transform preventative maintenance expertise into standardized procedures, training programs, knowledge assets, and scalable service offerings that improve tool performance, reliability, uptime, and customer productivity. The Director will work closely with Engineering, Product Support, Field Service, and Services Product Management to establish best-known methods, enable field readiness, and develop differentiated preventative maintenance solutions that support Services growth.

• Develop and standardize preventive maintenance, chamber cleaning, and equipment health methodologies.
• Establish and maintain SOPs, work instructions, best-known methods, and preventative maintenance playbooks.
• Lead knowledge capture and transfer to field experts to ensure global consistency and scalability.
• Design and deploy training and certification programs for field service and support organizations.
• Drive adoption of preventative maintenance best practices across regions and customer sites.
• Partner with engineering and field service organizations to improve equipment reliability, availability, and lifecycle performance.
• Identify opportunities to commercialize PM methodologies into service products, contracts, and value-added offerings.
• Utilize maintenance and performance data to drive continuous improvement and predictive maintenance strategies.

• Bachelor's degree or equivalent with 10+ years of experience in semiconductor equipment, service engineering, product support, reliability engineering, or related areas, and 5+ years in management. An advanced degree preferred.
• Demonstrated experience developing technical procedures, maintenance standards, and training programs.
• Strong understanding of equipment reliability, preventive maintenance, and installed base support.
• Proven ability to lead global cross-functional teams and influence across organizations.
• Experience translating technical capabilities into customer value and business growth.

We believe it is important for every person…