Telecom Administrator

## Telecom Administrator Apply:
Goodwill Corporate Office (25th Ave & Peoria):
Full time:
Posted Today:
R W Beryl Ave Phoenix Arizona, 85021,Position

Description:

Provides telecom support activities surrounding the management and enhancement of telecom equipment and systems. Plans, installs and directs the installation of communication systems and services for the Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities and any future locations. In addition, supports existing telecom technologies and proposes solutions to augment the value and adoption of telecom systems in the organization.

Essential Duties and Responsibilities
1.
Creates the evaluation, recommendation and selection of telecom related hardware and software solutions.
2.
Collaborates with customers to understand and deliver customer’s needs & expectations.
3.
Supervises vendors in the installation of telecom cabling for new and/or existing locations, providing excellent customer service.
4.
Installs and configures telecom equipment per established standards.
5.
Oversees maintenance and updates of telecom systems.
6.
Provides technical oversight for the administration, maintenance, configuration, and lifecycle management of Cisco Unified Border Elements (CUBE).7.
Monitors telecoms for potential problems and provides solutions.
8.
Assists in ensuring compliance with availability and performance standards.
9.
Responsible for telecom equipment installation, troubleshooting and hardware testing as well as ongoing maintenance of production and staging/QA environments.
10.  Develops and maintains detailed maintenance and contingency plans as well as updating documentation for telecom systems.
11.  Must make sure that laws and regulations are followed in the licensing, operating and technical performance.
12.  Available for on call and after-hours support as needed.
13.  Maintains regular and consistent in-person attendance.
14.  Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
15.  Performs other related duties, as assigned.

Key Values/Enabling Attributes:·    
** Trust** – Making relationships as important as results;
Doing the right thing even when no one islooking;
Doing what we say we will do;
Having the courage to resolve differences;
Respecting the uniqueness of every individual.
* ** Collaboration** – Engaging in unfiltered conflict around ideas;
Apologizing when appropriate;
Taking care of each other and the business;
Achieving greatness as One Goodwill;
Partnering with our communities to serve our customers.
* ** Engagement** – Valuing attitude and aptitude;
Being an ambassador of Goodwill;
Going above and beyond;
Having fun and celebrating successes;
Making life better for those around us.
* ** Ownership** – Leading by example;
Driving operational excellence;
Holding one another accountable;
Making Goodwill better every day;
Taking responsibility to initiate solutions.
* ** Innovation** – Encouraging continuous learning;
Willing to take risks;
Transforming from common to exceptional;
Promoting breakthrough thinking;
Embracing change.

Minimum Qualifications (Education, Experience, Skills):
* Degree in Computer/Information Science, technical college or equivalent work experience desired.
* Cisco CCNA Voice or other relevant network/telecom certifications preferred.
* 5+ years progressive experience as a Telecom Administrator.
* Demonstrates understanding of telecom security.
* Design experience with Cisco IOS, Cisco routers, CUBE, SIP Trunks and LAN/WAN communications.
* Engineering experience with Cisco VoIP systems including but not limited to Cisco Communications Manager (CUCM), Cisco Unity Connection (CUC) and Cisco Unified Contact Center Express (CUCX).
* Working knowledge of networking…