Field Service Engineer ; Medical Device); Phoenix, AZ Field

## Field Service Engineer 2H (Medical Device) (Phoenix, AZ based Field role)
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US AZ Remote:
Full time:
Posted Yesterday:
R11182

We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.  ## Job Details:  The Field Service Engineer (FSE) will support the Blood Management Centers and Hospitals onsite in the field and provide ongoing customer support.  

This position is responsible for providing device installation, preventive maintenance, repair, basic installation base management in local territory. In this role will be required residency in or near Phoenix, AZ within commuting distance to the airport. This is a Field Support role with flexibility to travel as needed (please see travel requirements).  
** Essential Duties:
*** Respond to service requests and ensure customer satisfaction: install, upgrade, repair, and maintain instrument systems in defined territory
* Understand the process of operation such as installation, spare parts management, issues resolution, and service operation measurement.
* Customer follow-up and ownership of all product and service related issues acting as a focal point for troubleshooting. Work as a continuous customer interface to drive customer satisfaction.
* Interface between the field organization and internal support structure by providing timely onsite technical assistance, coordinating new system placements, develop leads, promote upgrades and contract renewals.
* Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistics support, and field modify implement and installation equipment.
* Provide technical assistance to customer(s) through on-site guidance and training in proper operation, maintenance and trouble-shooting of program and ground support equipment, including the use and proper interpretation of data and technical instructions.
* Assist the quality team with data collection and timely reporting to facilitate performance analysis.
* Understand how the assigned program integrates with system.
* Manage service parts inventory levels
* Complete all required documentation in service tool (SFDC) same day as service
* Responsible for editing, writing, and modifying Service and Training manuals and SOPs
* All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities
*
* Qualifications:

*** BS in Electrical/Electronic Engineering, Mechanical Engineering, related degree with knowledge in the biotechnology/biomedical industry, or applicable military experience
* 5-8 years relevant experience technical field service experience
* Ability to travel up to 75% of time
* Must be highly motivated and have strong problem solving ability
* Excellent verbal and written communications skills
* Must have good technical writing abilities  
** Pay Transparency:
** The pay range for this role is:  $39.24-$66.60/Hourly The base pay actually offered to the successful candidate will take into account, without limitation, the candidate’s location, education, job-knowledge, skills, and experience in prior relevant roles. Incentives may also be provided as part of Haemonetics’ employee compensation.
** For sales roles**, employees will be eligible for sales incentive (i.e., commission) under the applicable plan terms.
** For non-sales roles**, employees will be eligible for a discretionary annual bonus, the target amount of which varies based on the applicable role, to be governed by the applicable plan terms. Employees may also be…