Sportsbook Ticket Writer - Part Time; Chase Field

Sports book Ticket Writer - Part Time (Chase Field)

Phoenix, AZ, United States (On‑site)

WELCOME TO THE EMPIRE! William Hill U.S., America's leading sports book provider, has immediate openings at its sports book. Do you love interacting with the public? Thrive in a fast‑paced work environment? If you answered yes, keep on reading.

BEHOLD! Reporting to the Sports book Manager, you will be the face of our retail operation. By providing a high level of customer service to both regulars and “novice bettors”, you will ensure everyone is made to feel welcome at our sports book(s). As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.

Why Join the Team:

Advancement opportunities - come grow a career with us!

What You Will Do:

• Provide a top tier level of customer service that encourages customers to come back repeatedly
• Ensure adherence to all rules and regulations set forth by the company and gaming control board
• Become familiar with our betting options and strike up conversations with customers regarding those options
• Work to resolve customer disputes/complaints and elevate to direct supervisor when needed
• Be a positive team member and work collaboratively with other team members and your leadership team
• Ensure that all necessary paperwork/documentation is filled out accordingly to company policy and gaming control board standards
• Perform other duties as assigned

What You Will Need:

• Must have basic computer knowledge (Email, MS Excel, internet, etc.)
• Show me the money! Must have a minimum of 1 year of cash handling experience in a work setting
• H.S. Diploma, GED, or equivalent preferred
• 21+ years of age or older
• Be able to pass a background check
• Able to obtain a gaming license from the Gaming Control Board and other jurisdictions if deemed necessary
• High level of customer service
• Strong communication skills, both written and verbal
• Ability to do simple math
• Understanding and a responsibility to adhere to all compliance requirements set for by the company and Gaming Control Board
• Ability to work a flexible schedule: nights, weekends, and some holidays is preferred
• Present yourself in a professional manner

Physical Requirements:

• Must be able to stand for extended periods of time
• Must be able to lift, pull or push 25 lbs.
• Must be able write for extended periods of time. Must be able to twist, bend or reach with no significant boundaries

At Caesars Digital, We Don’t Just Play the Game — We Set the Standard.

As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.

We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.

From cutting‑edge digital platforms including Caesars Sports book, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it.

Ready to make your mark on the Empire?

Explore our open roles and discover how you can help shape the future of gaming.

Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.

DISCLAIMER

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre‑employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or…