Sportsbook Ticket Writer - Part Time; Chase Field

Sports book Ticket Writer - Part Time (Chase Field)

Apply for the Sports book Ticket Writer - Part Time (Chase Field) role at Harrah's Cherokee Valley River.

WELCOME TO THE EMPIRE! William Hill U.S., America's leading sports book provider, has immediate openings at its sports book. Do you love interacting with the public? Thrive in a fast‑paced work environment? If you answered yes, keep on reading.

Reporting to the Sports book Manager, you will be the face of our retail operation. By providing a high level of customer service to both regulars and “novice bettors”, you will ensure everyone feels welcome at our sports book(s). As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.

• Full‑time employees eligible for benefits after a waiting period (medical, dental, vision, etc.)
• Flexible scheduling (nights, weekends, mornings, holidays, etc.)
• Advancement opportunities – grow a career with us!

• Provide a top‑tier level of customer service that encourages customers to return repeatedly.
• Adhere to all rules and regulations set forth by the company and gaming control board to avoid penalties.
• Become familiar with our betting options and engage customers in conversations about them.
• Resolve customer disputes/complaints and escalate to direct supervisor when needed.
• Be a positive team member and collaborate with other team members and leadership.
• Ensure that all necessary paperwork/documentation is filled out according to company policy and gaming control board standards.
• Other duties as assigned.

• Flexible availability
• Basic computer knowledge (Email, MS Excel, internet, etc.)
• Minimum of 1 year of cash handling experience in a work setting.
• H.S. Diploma, GED, or equivalent preferred.
• 21+ years of age or older.
• Pass a background check.
• Obtain a gaming license from the Gaming Control Board and other jurisdictions if necessary.
• High level of customer service.
• Ability to work a flexible schedule: nights, weekends, and some holidays preferred.
• Present yourself in a professional manner.
• Strong communication skills, both written and verbal.
• Ability to do simple math.
• Understand and adhere to all compliance requirements set by the company and Gaming Control Board.

• Must be able to stand for extended periods of time.
• Must be able to lift, pull or push 25 lbs.
• Must be able to write for extended periods of time.
• Must be able to twist, bend or reach with no significant limitations.