Representative , Call Center

Overview

Cool Sys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions. Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi‑site rollouts across states.

Based in Southern California since 2007, Cool Sys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals. No wonder Newsweek named Cool Sys one of America’s Greatest Workplaces!

• Competitive pay: $21-28/HR depending on experience.
• Medical, Dental, Vision and Prescription coverage.
• Paid vacation, holidays, and floating holiday.
• 401(K) with company match.
• Company sponsored life insurance, as well as optional AD&D, short and long‑term disability.
• Tuition reimbursement.
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more.
• Pet insurance.
• Legal plan and  protection.

Distribute work to technicians based on skill, urgency, aging, geography and other cost factors. Own calls received from beginning to end. Follow company policies, procedures and practices related to dispatch. First point of contact for our customers. Responsible for managing incoming service requests via email and phone, accurately entering information into our system for dispatch.

Availability is between 1pm to 8am Arizona time, 7 days a week.

• Prioritize incoming calls.
• Assign and dispatch technicians.
• Work with Service Managers to address open calls.
• Maintain proactive communication with customers regarding missed SLAs.
• Verify nightly “on call” crew.
• Understand the geography of the market and the technicians.

• High school diploma/GED.
• Minimum 6 months of experience in a fast‑paced customer service environment.
• Certification from an accredited vocational‑technical or trade school a plus.
• Strong computer (Excel/Outlook) skills.
• Ability to handle multiple tasks concurrently.
• Stay calm under pressure.
• Able to actively listen and demonstrate empathy.
• Highly organized and strong attention to detail.
• Excellent verbal and written communication skills.
• Strong sense of urgency.
• “Can do” attitude and demonstrated commitment to get the job done.
• Reliable and dependable.
• Flexible schedule to work weekends, holidays or overtime as required.
• Friendly and helpful demeanor.

Today, there are 27 different companies that make up the Cool Sys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth!

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Cool Sys is an EEO/AA Employer. All qualified individuals— including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio‑economic status, veteran status, and other characteristics— are encouraged to apply. Pre‑employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions.

Cool Sys will consider qualified applicants with criminal histories in a manner consistent with federal, state, or local law.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industries:
  Facilities Services

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