Event Operations Manager

Leap Event Technology is a remote-friendly company. This position is open to any candidate in North America.

Leap is revolutionizing the event technology industry by empowering organizers to create experiences that are more engaging, more thrilling, and more impactful than ever before. Our all-in-one suite of ticketing, mobile apps, experiential marketing, and patron management tools, combined with our expert marketing services, allows organizers to drive nonstop engagement and capture all customer data from their entire event. That’s why iconic brands like New York Comic Con, Bonnaroo, Illuminarium, and the NHL choose us to power their events.

We are a diverse and passionate team of event experts and fans who are dedicated to helping organizers transform their event experiences. Like our clients, we live and breathe events. We take our passion, knowledge, and hands‑on experience and apply it to our work every single day. With offices in Dallas, Montreal, and Sydney, and an expansive remote workforce across the globe, our diverse backgrounds give us the experience needed to create incredible events for any industry, anywhere in the world.

We are looking for a seasoned event professional with a passion for live entertainment
to join our growing Event Operations department.
Our Event Operations team manages the preparation and deployment of all Leap Event
Technology products on site at live events across the world. As an Event Operations
Manager you will work across multiple departments to ensure that our clients are set up
for success at the final stage of every project, and you’ll be responsible for executing
the successful roll out of our technology on the ground  you love to work
live events, have a passion for organization, and thrive in a fast paced environment
come join our Event Ops team.

• Manage a portfolio of events and execute on site deployments for Leap Event Technology (approx. 25 events per year)
• Work independently and creatively to deliver exceptional client service
• Be proficient with the hardware and software applications that Leap Event Technology uses to execute live events. Maintain an expert level proficiency in atleast three Leap Event Technology (3) products.
• Understand Leap product integrations
• Create and manage budgets managed events; ensure costs are projected accurately and elevate any budgetary risks
• Manage and oversee fulfillment operations across a portfolio of events, tasks include credential orders, timelines, quality assurance, reporting, vendor coordination,
• Provide escalation support to Client Support team for clients requiring assistance with event operations software and hardware
• Perform remote system support and upgrade procedures
• Perform system QA and testing
• Publish and maintain system technical documentation
• Travel in support of your events and ensure that on site operations meet Leap Event Technology’s high standards
• Represent Leap Event Technology with professionalism on site
• Engage with Product to participate in development and QA testing for on-site applications
• Collaborate with Account Managers, Implementation Managers, and Client Support to create operations plans
• Manage a team of contractors through full event cycle, both remotely and onsite
• Stay up to date on new event technology, and ensure Leap Event Technology is constantly evolving our hardware to stay ahead of industry standards
• Support operations team initiatives (in-office) as requested
• Travel 70%+ of the year. Must be willing to travel weekends and some holidays.

• H.S. diploma or equivalent required, Bachelor’s degree preferred
• 1-3 years of experience in event production, or live event planning required
• Familiarity and comfortable reading and understanding…