Customer Service Representative

Responsibilities and Duties

• Welcome our clients in a friendly, helpful, and compassionate manner
• Prepare and review documents and medical records accurately and completely
• Educate and advise clients regarding hospital services and practices
• Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times
• Process admissions and discharges accurately; schedule follow‑up appointments as necessary
• Process invoices and payments accurately
• Update and maintain client records and files in accordance with hospital's legal requirements
• Assist with other administrative duties such as scanning, faxing, and emailing, for example

• Cultivate a positive atmosphere, demonstrate a friendly and courteous attitude with all coworkers in order to maintain a cohesive work team
• Maintain excellent communication skills to ensure professionalism and effectiveness in all interactions with clients and coworkers
• Must have the ability to multi‑task, prioritize, and delegate
• Demonstrate proficiency in computer skills
• Must be organized and detail‑oriented to ensure efficiency and accuracy in all transactions
• Able to work in high‑stress situations and exercise good judgment as needed
• Present a neat, well‑groomed appearance

Full‑time benefits:
Comprehensive Medical, Dental, 401(k) Retirement Savings Plan, Flexible Spending Plans, Continuing Education Benefits and Paid Vacation.

Destiny Springs Healthcare is an Equal Opportunity Employer. Destiny Springs Healthcare does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.