Ticketing Coordinator

Superfan is an award-winning, global leader in fan-first live music experiences, redefining how audiences connect with the artists they love. We produce best-in-class experiences that go far beyond the concert ticket. Between VIP, travel, sponsor ships, specialty merchandise, and social impact, we specialize in integrated programs that multiply value for artists and brands. With deep roots in the music industry, we are trusted by Metallica, Katy Perry, Oprah, Rush, Bon Jovi, Ghost, Queen, and more to turn passionate fans into lifelong followers.

Our culture is built on creativity, enthusiasm, and a deep respect for the fan experience. We move quickly, think ambitiously, and operate as a highly collaborative, polished team that values both big ideas and meticulous execution.

Superfan has been recognized as one of the fastest-growing companies in the US by Inc. 5000 for three consecutive years, and named one of Fast Company’s Best Workplaces for Innovators in 2025. As we continue to expand globally, we’re looking for passionate, driven individuals to help shape the future of live experiences.

Reporting to the North America Ticketing Manager, the Ticketing Coordinator is a hands-on position within the team, responsible for managing day-to-day ticketing operations for North American and Latin American markets.

The key focus of the role is streamlining communications and managing data between the Ticketing department and other internal SUPER departments, as well as external communications with NA and LATAM box offices. As the ticketing landscape continues to evolve, this role will stay up to date with the latest trends to ensure SUPER remains at the forefront of premium Ticketing.

Day-to-day responsibilities include but are not limited to:

• Work collaboratively with our Client Services team on VIP package creation – pricing, package language, and holds.
• Liaise with promoter and/or artist management to manage ticket stock, including negotiating volumes and locations.
• Lead the ticketing team(s) in signing off ticket builds with venues and ticketing agents.
• Set up and configure events in the ticketing system, including pricing, seat maps, and ticket types.
• Manage logistics and communications with any third-party ticketing platforms that may be in use.
• Ensure all timelines and routing are communicated internally.
• Project-manage on-sales with internal departments, including finance, operations, and creative.
• Ensure VIP packages are available for all pre-sales and public on-sales, across multiple on-sale schedules, cities, and time zones.
• Proficient in Google Sheets for creating, analyzing, and managing sales and revenue reports. Skilled in leveraging formulas, pivot tables, data validation, and conditional formatting to organize financial data efficiently. Automate calculations, visualize sales trends, and integrate data from multiple sources for accurate reporting and forecasting.
• Ensure VIP online visibility to consumers across all ticket platforms using promo boxes, upsells, and other methods.
• Ensure that all relevant websites are listing and promoting our packages properly. This includes ticketing sites/socials, artist sites/socials, and venue sites/socials.
• Manage all communications and materials for select onsales including things such as:
• Ticket limits & age restrictions per market
• Face value price structure and scaling
• Booking fees, rebates, types of ticket stock & associated text
• Seating plans and locations
• Set up forms for third parties (ticketing entities, artist websites, etc)
• Scheduling of email blasts and social posts on artist channels
• Alongside Ticketing Managers, lead efforts to reduce holds, move inventory, and manage off-sale timelines.
• Oversee integration between finance and…