Transaction Privilege Tax Auditor

DEPT OF REVENUE

Funding Arizona’s future through excellence in innovation, exceptional customer service and public servant‑led continuous improvement. All Arizona State employees operate within the Arizona Management System (AMS), an intentional, results‑driven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance, reduce waste, and commit to continuous improvement with sustainable progress.

Through AMS, every ADOR team member seeks to understand customer needs, identify problems, improve processes, and measure results.

1600 W. Monroe St, Phoenix, AZ 85007

Salary: $40,000 per year / $19.23 per hour

Grade: 19

Closing Date:
Until closed

Position Summary: The Transaction Privilege Tax (TPT) Auditor 2 is responsible for reviewing small to medium refund claims for validity and making a written determination to either approve or deny the refund request. They are responsible for interpreting findings based on their research of the Arizona Revised Statutes and Administrative Code, and reviewing the work of coworkers to ensure that the amounts to be adjusted in the tax system are accurate.

Additionally, they will create the refunds in the tax system and ensure that all information is accurate and will respond to taxpayer inquiries received in the refund email box.

Supervision: This position does not have direct reports.

Remote / hybrid work may be available within Arizona (1‑2 days per month in the office/hoteling). The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust.

• Conducts small to medium audit and refund reviews involving the accurate calculation and application of tax laws, rules and regulations, policies, and procedures of the department in a consistent manner to all taxpayers.
• Accurate and timely examinations of audits based on information requested through correspondence with taxpayers and/or changes in calculations resulting from information provided regarding the audit.
• Inspects and examines returns, makes determinations, and recommends return of audits.
• Elicits clarifying information, accepts evidence, evaluates testimony in a written decision, and prepares case files if/as necessary.
• Fully documents audits to support the department's position and maintain the audit file in an orderly manner.
• Prepares work papers, audit reports, and weekly reports.
• Performs maintenance in the tax system to create credits for issued refunds, as well as remove credits for refunds not to be issued.
• Creates, assigns, and processes state and city refund files.

• Review, research, and respond to taxpayer and city refund inquiries and emails.
• Review, research, and complete audit billings.
• Create and maintain monthly production charts and conduct research on behalf of senior team members and management.
• Educates taxpayers in tax law, rules and regulations and ensures taxpayer compliance through the audit process.

• Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities such as self‑directed research, conferring with other practitioners and technical experts, subscribing to regulatory/legal/industry newsletters and briefs, membership in industry associations and attendance at meetings/events, and participation in training and other continuing education opportunities.
• Actively contributes to team and individual effectiveness by attending staff meetings and huddles, completing all required training, participating in assigned work teams, completing periodic metrics, projects, huddle boards and reports as requested, preparing for and actively participating in 1:1 coaching with supervisor, maximizing work processes and deliverables through lean principles within the AMS, and providing recommendations for process improvement and engaging in continuous improvement efforts.
• Other duties as assigned.

Education & Experience:

• A…