Loan Support Specialist III

About The Role

The Loan Support Specialist III is responsible for servicing consumer, small business, SBA and commercial loan products within a high-volume, deadline‑driven environment. The role requires independent initiative for problem resolution, a comprehensive understanding of loan documentation, regulations, policies, and procedures, and interaction with bank staff, customers, escrow personnel and external professionals.

• Perform loan servicing activities such as general loan maintenance, processing loan payments, data entry, loan document creation, lien perfection, escrow/tax support, flood review, and general ledger reconciliation.
• Process complex transactions for consumer, small business, SBA and commercial/business loans in accordance with the organization’s workflow, ensuring regulatory and policy compliance.
• Provide outstanding service and timely response to internal and external customer requests.
• Capture, analyze and review report metrics to assist leadership in coordinating and adjusting workflow.
• Participate in continuous improvement initiatives and aid in the implementation of workflow enhancements.
• Ensure accurate work completion within assigned deadlines and communicate status updates to facilitate redistribution of incomplete tasks.
• Serve as a Loan Servicing subject‑matter expert (SME) both internally and externally, coaching others on processes, procedures and policies.
• Assist leadership in training and leading peers while providing guidance for overall performance improvement; cross‑train to support other Loan Support Services functions.
• Collaborate on projects across departments, maintaining intentional coordination across all channels.
• Demonstrate compliance with all bank regulations and update knowledge of regulation changes.
• Follow all bank policies, procedures and complete required annual or job‑specific training.
• Maintain knowledge of the Bank’s written policies regarding the Bank Secrecy Act, Regulation CC, Regulation E, and other applicable regulations.
• Coach, mentor and train others as a subject‑matter expert.
• Demonstrate positive initiative and adherence to the Columbia corporate culture.
• Embrace the bank’s vision to become a “Business Bank of Choice.”
• Perform other duties as assigned.

• High School Diploma or GED (required).
• Associate’s degree in Business, accounting, finance or related field (preferred).
• 4–7 years of advanced consumer, SBA or commercial/business loan servicing experience (required).
• Demonstrated working knowledge of consumer, SBA, and commercial/business loan regulations, policies, and procedures.
• Ability to multitask and adjust to frequent changes in daily workflow.
• Excellent math, analytical, and problem‑solving skills.
• Strong interpersonal, verbal and written communication skills across all levels of the organization.
• Comprehensive understanding of consumer, SBA or commercial/business loan regulations, policies and procedures.
• Advanced computer skills including Word, Excel, loan servicing systems and other office equipment.
• Ability to work efficiently in a fast‑paced, service‑oriented environment.
• Excellent analytical skills and attention to detail.

Ability to work fully onsite at the posted location(s).

$22.00 – $28.00 per hour, with the selection based on job‑related knowledge, skills, experience, education, and geographic location. Eligible candidates may also receive performance‑based incentive compensation.

We offer a competitive total rewards package including base wages and comprehensive benefits such as medical, dental and vision plans; a 401(k) retirement savings plan with employer match; employee assistance program; life insurance; disability insurance; tuition assistance; mental health resources;; legal support; auto and home insurance; pet insurance; an online discount marketplace; and paid vacation, sick days, volunteer days, and holidays.

Benefit eligibility begins the first day of the month following the hire date for associates scheduled at least thirty hours weekly.

Columbia Bank is an equal opportunity and affirmative action employer committed to deploying a diverse workforce. All qualified applicants receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability or any other applicable protected status.

If you require an accommodation to complete the application or interview(s), please contact us at .