Personal Banker

Personal Banker

Location: Phoenix - PHOE

Employment Type: Full‑time

Seniority Level: Not Applicable

Job Function: Finance and Sales

Final date to receive applications: 01/17/2026

Pay Transparency Salary Range: Not Available

Are you ready to make a real difference? At BOK Financial, we’re passionate about supporting our clients and each other. Join us as a Personal Banker and kickstart your career with our industry‑leading Banking Navigator program—a 9‑week training program designed to equip you with the skills, knowledge, and confidence to excel. In the program you’ll receive hands‑on guidance from a dedicated success team, virtual facilitation, self‑paced eLearning, on‑the‑job training, and skill application exercises.

Upon graduation, you’ll be fully prepared to thrive as a Personal Banker—knowledgeable, confident, and committed to delivering best‑in‑class service. Start your path to becoming a Personal Banker and help drive long‑term growth at BOK Financial.

• You will be responsible for delivering exceptional client experience to build, expand, and retain long‑term client relationships. While providing consultative conversations to existing and prospective clients you will assess their financial needs and offer bank products and services to help clients accomplish their financial goals.
• You will open a full range of retail products, including loan products, for new and existing clients by making recommendations during routine banking center service and teller transactions.
• You will educate new and existing clients about bank services that provide additional convenience such as online banking, Bill Pay, E‑Statements, and mobile and ATM deposit capabilities.
• You will resolve a variety of simple to moderate client problems while ensuring the highest level of client experience and satisfaction.
• You will provide a variety of teller transactions for clients (i.e., cash checks, process checking and savings account withdrawals and balances within standards, etc.) while seeking opportunities to deepen client relationships and identify opportunities to help clients meet their financial goals.
• You will comply with internal control, audit, security, and compliance policies and procedures and laws and regulations.
• You will participate in professional development through training, engaging in self‑improvement initiatives and skill‑building activities to enhance product knowledge, systems knowledge, sales, and client relations skills. This will also be accomplished by actively participating in coaching and feedback sessions by setting goals and achieving results.

• Working knowledge of consumer financial products and services.
• Working knowledge of banking, retail sales operations and/or contact center operations, including phone, email and chat support.
• Excellent verbal communication skills; effectively and courteously providing customer information, resolving issues and building relationships to gain information by asking appropriate questions.
• Excellent written communication skills demonstrated by professional etiquette, proper grammar and punctuation.
• Problem‑solving and conflict resolution skills.
• Ability to follow established standards and use judgment to determine when appropriate to elevate.
• Strong basic math skills (addition, subtraction, multiplication, division) in order to reconcile accounts.
• Working PC application skills including word processing and spreadsheet packages and the ability to learn to use various internal company systems.
• Ability to complete multiple tasks at a time.
• Excellent interpersonal skills including sales and client relations skills, both in‑person and via telephone.
• Detail oriented, high degree of accuracy.
• Ability to work in a fast‑paced environment & under pressure, as needed.

The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status.

Please contact rec with any questions.