Loan Representative

Job Overview

At One Main, our Loan Representatives serve as the initial contact for customers with a variety of financial needs. You will help customers assess and identify the appropriate products or services One Main offers by listening and understanding their financial situation in a call center environment. The position requires strong knowledge of One Main’s personal lending products and a high level of motivation to meet or exceed goals.

Our work focuses on new and previous customers who are looking for additional financing or insurance options to meet their personal financial needs.

• Reach out to customers via outbound calls or respond to inbound calls from potential customers.
• Process applications for multiple personal lending products.
• Implement key strategies to drive growth and demonstrate exemplary customer service standards and a high level of energy to exceed goals.
• Read and understand credit bureau reports and maintain a high level of personal lending product knowledge.
• Maintain awareness of company policies and procedures, federal/state laws and provide guidance to other team members to ensure compliance.
• Actively market and sell One Main lending products and services and demonstrate strong collaborative skills within a team environment.

• High School Diploma or GED.
• Sense of urgency in meeting or exceeding application processing goals.

• 2 or more years’ experience in inside sales, customer service, retail, or call center environment.
• Basic understanding of credit or personal finance concepts.
• Bilingual in Spanish/English a plus.

Mon‑Thu 8:00 AM‑8:00 PM;
Fri 8:00 AM‑7:00 PM;
Sat 8:00 AM‑12:00 PM. The schedule is 40 hours per week within the hours of operation, which includes at least one Saturday per month, one late Friday and some extended hours at the end of each month.

One Main Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well‑being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity and life insurances.
• Up to 4% matching 401(k).
• Employee Stock Purchase Plan (10% share discount).
• Tuition reimbursement.
• Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date).
• Paid sick leave as determined by state or local ordinance, prorated based on start date.
• Paid holidays (7 days per year, based on start date).

Entry level

Full‑time

Finance and Sales