Tax Regional Support Specialist

One Source Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. One Source Virtual's global headquarters is located in Dallas, Texas, with additional locations across North America and Europe.

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* Candidates must be local to the Dallas, TX or Phoenix, AZ area.

Summary

The Tax Regional Specialist is responsible for providing outstanding tax service, supported by researching and resolving tax notices and escalations.

Responsibilities

* Interacts with various Federal, State and local taxing agencies regarding compliance with regulatory guidelines as well as resolving related issues with notices

* Frequently communicate with federal, state, and local tax agencies to resolve customer payroll tax notices.

* Work to ensure KPI and SLAs are met. Maintains average ticket aging to 30 days or less. Responds to cases within stated department expectations.

* Identify and provide feedback on jurisdiction processing issues based on notices (aka; mass events)

* Coordinate with internal agency relations team to ensure creation of mass event payments.

* Communicate updates and perform tasks on customer notices by asking for cash collection, creating prior quarter and current quarter payments (create ACC Packet), and generate check payments for late and missing returns/payments for tax cases.

* Coordinate with internal treasury team to research outstanding (non cashed) check payments.

* Coordinate with internal amendments team by providing amendment check list and reassigning the ticket to their queue when an amendment is needed.

* Package, mail and track any payments/missing returns and send to agencies.

* May require occasional travel

* Requires Flexible Work schedules and quarterly extended work schedules to meet time sensitive deadlines

Competencies

* Positive attitude

* Good time management skills

* Detail-oriented

* Flexible in changing environment

* Sense of Urgency

* Excellent verbal and written skills required

* Problem Solving

* Excellent customer service skills

* Team player

* Mathematical aptitude

* Work with tight deadlines

* Critical thinking

* Self-directed management of work and results

* Computer literacy

Qualifications

Education/Certification Requirements

* High School diploma

Required

* 2-4 years customer service

* 1-2 years of payroll tax knowledge

* Basic excel experience

* Proven Ability to prioritize tasks

* Proficient in Microsoft office suite

* Payroll data entry experience

Preferred

* Associates Degree or higher

* Intermediate excel experience

* CPP/FPC certification

* Working knowledge and background of multistate tax jurisdictions

* Understanding of payroll processing

You are encouraged to learn and share ideas when you join the One Source Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.