Spending Accounts, Funding Specialist

Location: Remote in Eastern or Central Time Zones

Founded in 2017, Alera Group is one of the nation's leading independent insurance and financial services firms. We combine the strength of a national organization with the personalized service of local experts to help clients succeed across Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, Wealth Services, and Human Capital Solutions.

• Collaborate with purpose – Work alongside colleagues who believe the best results come from strong partnerships, shared expertise, and supporting one another.
• Build your career – Expand your expertise through meaningful work, continuous learning, and opportunities to grow across a national organization.
• Make an impact – Help clients navigate complex challenges while contributing to solutions that make a difference for their businesses, employees, and communities.

The Spending Accounts, Funding Specialist is responsible for the day-to-day funding activity that supports this departments spending account administration. The role is focused on making sure client funds are received, identified, reconciled, and applied accurately; payment and banking activity is completed timely; and funding discrepancies are researched through resolution. The Spending Accounts, Funding Specialist also maintains the documentation and reporting needed to support a clear audit trail and partners with Claims, Data, Billing, Finance, Account Management, banking partners, and vendors when funding activity crosses teams.

• Process and monitor daily funding and banking activity for spending account plans.
• Complete NACHA, Positive Pay, ACH repulls/reissues, and other assigned banking transactions.
• Validate payment activity and resolve ACH rejections, check exceptions, and funding issues.
• Identify, apply, deposit, and track incoming client funds, refunds, repayments, and transfers.

• Complete true-ups and funding reconciliations, including monthly and year-end activity.
• Reconcile Alternative Funding accounts and monitor collateral and funding balances.
• Research and resolve discrepancies across funding, payments, credits, voids, and system records.
• Maintain accurate reconciliation records and elevate financial risks or shortages.

• Process check voids, client credits, refunds, and returned funds.
• Complete required WEX reporting and track activity through resolution.
• Ensure funds are accurately applied or returned to the appropriate client.

• Process payment files and resolve funding or payment exceptions.
• Coordinate with WEX, JP Morgan, Bancorp, and other payment partners.
• Support reporting and funding activity across payment platforms and vendors.

• Monitor and respond to funding inquiries through the Spending Accounts funding inbox.
• Support questions related to funding, deposits, credits, reconciliations, and payments.
• Partner with Claims, Billing, Finance, Account Management, and other teams to resolve issues.
• Provide funding and exception reporting and support final reconciliations for terminating groups.

• Follow established funding procedures and internal controls.
• Maintain accurate documentation and ownership of funding items through resolution.
• Maintain SOPs and training documentation and support cross-training.
• Identify recurring issues and recommend process improvements.

• 2+ years of experience in funding, financial operations, reconciliations, banking operations, benefits administration, or a…