Commercial Banking Operations Expert – AI Evaluation Project

Truelancer is looking for experienced UK Commercial Banking Operations Experts to support an AI evaluation project.

The project involves reviewing a simulated SME/mid-market banking environment designed to train and evaluate AI agents. Your practical banking experience will be used to assess whether AI agents can accurately handle real-world commercial banking servicing and operational scenarios.

UK Commercial Banking Operations Expert / SME Banking Operations Reviewer

• Review and evaluate simulated commercial banking workflows and scenarios.

• Assess AI-generated responses and actions against real-world UK banking practices.

• Validate workflows related to SME and mid-market business banking
  .

• Review scenarios involving:

  • Payments and payment operations

  • Payment repairs, returns, recalls and investigations

  • Bacs, CHAPS, Faster Payments and SWIFT

  • Account mandates and signatories

  • User permissions and approval limits

  • Online banking entitlements and dual authorisation

  • Cash management and account arrangements

  • Negotiated pricing, fees and fee reconciliation

• Provide expert feedback on the accuracy, practicality and completeness of simulated banking workflows.

• Identify gaps or inconsistencies based on your hands-on UK commercial banking experience.

• 3+ years of hands-on experience in UK business/commercial banking servicing or operations.

• Relevant experience must be within the last 5 years
  .

• Must have worked for a UK bank
  , such as:

  • Nat West / RBS

  • Lloyds Bank

  • Barclays UK

  • HSBC UK

  • Santander UK

  • Metro Bank

  • Allica Bank

  • TSB

  • Other UK commercial/business banking institutions

• Strong practical understanding of SME or mid-market business banking operations
  .

• Fluent or native-level English.

Experience in one or more of the following areas is highly relevant:

• Bulk payments and payment processing

• Payment repairs, returns, recalls and investigations

• Bacs, CHAPS, Faster Payments and SWIFT

• Mandate management and signatory changes

• Dual authorisation and approval limits

• Online banking permissions and entitlements

• Cash management

• Cash pooling and account sweeping

• Negotiated pricing and banking fees

• Fee reconciliation

• Existing loan servicing, including drawdowns and repayments

The ideal candidate has hands-on experience servicing UK business banking clients and has been involved in the day-to-day operational management of commercial accounts, including payments, mandates, account arrangements and online banking access.

Typical relevant backgrounds may include:

• Commercial Operations Manager

• Business Banking Operations Manager

• Commercial Banking Operations Specialist

• Service Delivery Manager

• Payments Operations Manager

• Cash Management Team Leader

• Commercial Operations Analyst

• Business Banking Service Manager

• Commercial Banking Client Service Manager

• Business Banking Operations Specialist

This opportunity is not suitable for candidates whose experience is limited to:

• Retail/personal banking

• Relationship management without operational servicing experience

• Credit underwriting or credit analysis

• Investment banking

• Wealth management

• Audit

• Legal

• Compliance without hands-on commercial banking operations experience

• Remote

• Part-time / project-based

• Flexible schedule, subject to project requirements

• Expert evaluation and AI training-related work