Senior Issue Management Consultant

Title:

Senior Issue Management Consultant Office Status:
Remote (EST work hours) Pay Rate: $60-$65 Contract Length:
Not specified

Our client is seeking an experienced issue management professional to support a broad, enterprise-level program within a highly regulated financial services environment. This individual will work across business, risk, compliance, legal, operations, and product teams to ensure issues are appropriately assessed, managed, remediated, and closed in a timely manner. The ideal candidate will have experience within consumer finance, with exposure to credit cards, fintech, banking, or similarly regulated environments strongly preferred.

This is a highly visible opportunity for someone who is comfortable working independently, influencing stakeholders, and navigating a fast-paced organization.

• Support the ongoing execution and administration of the organization s enterprise issue management program.
• Evaluate and document issues, including risk considerations, root causes, remediation plans, and required corrective actions.
• Work closely with issue owners and cross-functional partners to establish clear action plans and drive matters through resolution.
• Track remediation progress, identify potential delays or gaps, and escalation concerns when appropriate.
• Provide appropriate challenge and oversight to ensure root-cause assessments and corrective actions address underlying risks rather than temporary fixes.
• Help maintain consistent issue management procedures, standards, controls, and governance practices across the organization.
• Develop management reporting, status updates, and other materials for senior leaders and key stakeholders.
• Analyze issue data to identify recurring themes, emerging risks, control weaknesses, and opportunities for process improvement.
• Contribute to enhancements of the overall issue management framework as the organization and program continue to evolve.
• Build strong relationships across business and control functions while effectively communicating with stakeholders at varying levels of seniority.
• Manage competing priorities with a high degree of urgency, adaptability, and sound judgment.