Sr. Billing & Collections Rep Loss Sensitive

• Posted on November 11, 2026

Phoenix, AZ , USA

• Accounting & Finance
• Full-Time
• Requisition #: SRBIL
  002137
• Supervisor :
  Kena Mackey

CopperPoint has an exciting opportunity for a Sr. Billing & Collections Rep Loss Sensitive. This role is responsible for managing the billing, reconciliation, and collection of complex large account insurance programs, including large deductible, retrospective rating, collateralized, and other loss-sensitive programs. Serving as a subject matter expert, this position plays a key role in ensuring billing accuracy, contractual compliance, and effective financial management while delivering exceptional customer service and supporting the successful administration of large account portfolios.

• Serve as the subject matter expert for large deductible, retrospective rating, collateral, and other loss-sensitive billing programs.
• Analyze loss activity, claim reimbursement transactions, and policy provisions to support accurate customer invoicing and account reconciliation.
• Review and interpret policy forms, deductible structures, endorsements, service agreements, and collateral agreements to ensure billing accuracy.
• Conduct detailed account reconciliations and transaction analysis to identify discrepancies and resolve complex billing issues.
• Partner with Underwriting, Claims, Premium Audit, Actuarial, Finance, Treasury, and Legal teams to support large account servicing and billing administration.
• Investigate and respond to inquiries from policyholders, brokers, agents, third-party administrators, and internal business partners regarding billing calculations, collateral requirements, and account balances.
• Monitor accounts receivable and collection activity for assigned large accounts and proactively address delinquent balances.
• Maintain accurate documentation related to loss sensitive programs as necessary.
• Identify trends and opportunities for process improvements that enhance billing accuracy, operational efficiency, and customer experience.
• Participate in system enhancement initiatives, user acceptance testing, and implementation of new billing and financial processes.
• Create and present account summaries, reporting, and performance metrics for leadership and business partners.
• Ensure compliance with all company policies, contractual obligations, accounting standards, and regulatory requirements.
• Support month-end, quarter-end, and year-end billing, collections and reporting activities related to large account billing functions.
• Maintain service level expectations for quality, productivity, and customer responsiveness.
• Assist with special projects and strategic initiatives related to loss-sensitive programs.
• Provide training and guidance to team members on large account billing concepts and processes.
• Support audit requests from internal and external auditors.

• 5+ years of experience in insurance billing, receivables, accounting, finance, underwriting support, or related insurance operations.
• Minimum of 3 years of experience administering large deductible, retrospective rating, collateral, or other loss-sensitive insurance programs preferred.
• Experience in workers' compensation insurance is strongly required and other commercial product lines strongly preferred.
• Bachelor’s degree in Accounting, Finance, Business Administration, Risk Management, or a related field preferred.
• Advanced knowledge of workers' compensation and other commercial insurance products, loss-sensitive products, large deductible programs, and retrospective rating plans.
• Strong understanding of collateral instruments, including letters of credit, surety bonds, and cash collateral arrangements.
• Advanced mathematical and analytical skills with the ability to perform complex financial calculations and reconciliations.
• Ability to analyze and interpret insurance contracts, policy language, and financial agreements.
• Strong problem-solving, investigative, and critical-thinking skills.
• Excellent organizational skills and ability to manage multiple priorities and deadlines.
• Exceptional written and verbal communication skills.
• Strong customer service and relationship management abilities.
• Advanced proficiency in Microsoft Excel, including formulas, pivot tables, and data analysis.
• Ability to work independently while collaborating effectively across departments.

• Employees and their families are eligible to participate in CopperPoint Insurance Companies benefit plans including medical,…