Eligibility Specialist Senior; Eligibility Interviewer Lead

DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.
BENEFITS AND ELIGIBILITY SPECIALIST SENIOR
(ELIGIBILITY INTERVIEWER LEAD)Division of Benefits and Medical Eligibility (DBME)
Family Assistance Administration (FAA)
Phoenix Customer Care Center
8620 North 22nd Avenue, Phoenix, Arizona 85021

Salary: $21.4308/Hourly ($44,576.06 Annually)
Grade: 19

Closing Date:
October 9, 2026

Job Summary

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video.

Come Join the DES Team!
The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Benefits and Eligibility Specialist Senior (Eligibility Interviewer Lead) for the Phoenix Customer Care Center. This position is responsible for primarily serving as a lead to Benefits and Eligibility Specialists, providing assistance, direction, monitoring, and training in the areas of fraud, over payment interviewing and investigative techniques including troubleshoots problem situations and assists in diffusing difficult customer situations.

The position is also responsible for performing complex eligibility work, to include determining initial and ongoing eligibility for public assistance programs and services.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

Job Duties

Essential Duties and responsibilities include but are not limited to:

• Primarily serves as a mentor, lead or coach to lower-level staff. Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights. Interpret the meaning of information for others, translating or explaining what information means and how it can be used.
• Assists with determining initial and ongoing eligibility for benefits and public assistance programs and assists with processing cases by verifying customer statements, completing evaluations and review sheets, setting up records and files, keeping applicants informed, advising of alternatives and maintaining records.
• Ensure accuracy and timely completion. Responsible for ensuring assignments and projects are completed to meet the daily objectives, performance measures and goals of the agency; plan workflow and control the daily working arrangements for assignments or duties assigned; consult with appropriate personnel regarding program objectives, accountability and delivery of services.
• Documents data and information gathered and compare findings with established guidelines of the eligibility programs. Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.
• Prepares for regional and state reviews and audits by identifying problematic areas. Keep records of assigned cases and prepare required reports.
• Provides technical support to ensure staff are in compliance with eligibility rules, policies, standards and processes to ensure the accuracy of each determination per policy and procedures for each program applied…