Policy Analyst

Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

Division of Business Services (DBS)

Salary: $61,591.00

Grade: 21

Closing Date: 10/12/2026

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video.

Come Join the DES Team!

The Department of Economic Security, Division of Business Services (DBS) Policy Unit is seeking an experienced and highly motivated individual to join our team as a Policy Analyst. With direction from the Policy Unit Manager, the Policy Analyst drafts and revises administrative policies and procedures applicable to accounts receivable and collection activities for more than 30 DES programs, such as Nutrition Assistance, Temporary Assistance to Needy Families, Child Care, Jobs Program, Pandemic Unemployment Assistance and Unemployment Insurance Benefits.

The Policy Analyst tracks and ensures existing policies and procedures are current and relevant and modifies policies and procedures based on changes to laws, rules, and the needs of the Office of Accounts Receivable and Collections (OARC) and DES. Functioning as a significant team member, the Policy Analyst monitors changes in State and Federal legislation and results from Federal audits;

identifies changes that may have an impact on current OARC policies and procedures; and trains Collections staff in the proper implementation of new or revised policies and procedures. Additionally, the Policy Analyst conducts continuous review and research of directives contained within the Code of Federal Regulations (CFR) to determine the impact of proposed and final administrative regulations on OARC programs, functions, and operations.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

• Research, analyze, and interpret State and Federal legislation or amendments to existing legislation for impact on OARC collection policies and procedures. Evaluate, update, and draft administrative collection policies and procedures to reflect current and relevant changes in applicable laws, rules, and regulations. Ensure policies and procedures conform to DES format and comply with State and Federal laws and CFR.
• Research laws, rules, and regulations for over payments received from various DES programs caused by fraudulent and non-fraudulent activities, interpreting and applying proper State and Federal laws and regulations. Determine if DES afforded the client due process according to applicable State and Federal laws and regulations. Ensure administrative remedies, including civil and administrative, have been exhausted.
• Research and review rules and regulations for over payments pursued through civil and/or criminal collections. Determine whether regulations permit interest charges and assess appropriate penalty amounts based on laws and regulations. Maintain a tracking system for all payments reported to courts, access Federal Tax Information (FTI), and contact clients as needed.
• Review over payment cases and apply Federal laws to determine if a case should be referred to for Intentional Program Violation (IPV). Manage the nationwide electronic Disqualified Recipient System (eDRS) to identify Nutritional Assistance over payments and trafficking.
• Research and review…