Licensing Coordinator - Licensing Professions and Occupations

The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level.

We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $300 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.

150 N. 18th Avenue
Phoenix, AZ 85007

Salary: $44,000

Grade: 17

Performs work in-office corresponding to the activities within the Division of Public Health Licensing Services, Bureau of Licensing for Professions and Occupations. Under general supervision, reviews and processes initial, renewal, and change applications for facility and individual licenses to determine compliance with all applicable regulations within established time frames. Makes licensing decisions based on understanding of regulatory requirements and issues licenses and deficiency notices, when applicable.

Follows agency policy to process incoming and outgoing mail, including payment processing. Corresponds with the regulated community and with other regulatory bodies. Responds to technical questions from licensees, applicants, and other members of the public in a variety of formats.

• Reviews complex applications and uses a variety of electronic systems to process them in accordance with state statutes, rules, and policies.
• Participates in quality standard practices to ensure work is completed accurately and timely and to ensure data quality.
• Provides accurate and timely responses to technical questions and other correspondence from licensees, applicants, other regulatory bodies, and other members of the public.
• Handles complex customer situations in a calm, professional manner.
• Processes incoming and outgoing mail, other correspondence, and payments in accordance with policy.
• Completes administrative duties and/or provides clerical support for licensing projects as assigned by the supervisor.
• Other duties as assigned as related to the position.

• Knowledge of:
  • Regulatory principles/practices, as well as federal/state laws and regulations regarding licensing requirements.
  • State and agency policy/procedures governing licensing, applications, and inspections.
  • Problem solving techniques.
  • Personal computers and software (e.g. Microsoft Office, Adobe Acrobat, Google Suite, etc.).
  • Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.
• Skill in:
  • Excellent organization and workload management.
  • Excellent communication (verbal and written) that allow communication of complex regulatory issues in a clear, concise and effective manner.
  • Establishing and maintaining interpersonal relationships.
  • Conflict resolution.
  • Strong computer skills which include, but are not limited to database management software programs.
  • Planning, organizing, and prioritizing work.
  • Strong attention to detail.
  • Providing excellent customer service.
• Ability to:
  • Stay on task and complete assignment by deadline.
  • Establish and maintain working relationships with colleagues, staff, other departments and the public at large.
  • Demonstrate professionalism in representing the Department.
  • Multi-task with accuracy.
  • Display sound judgment.
  • Work as a member of a team as well as independently.
  • Be flexible or adaptable.
  • Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

High school diploma preferred; may substitute customer service experience.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply:
Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the…