Assistant Director For Market Regulation & Consumer Services

The Department of Insurance and Financial Institutions licenses, monitors, investigates, examines, and ensures the safety and soundness of, regulated entities. The Department also helps resolve consumer complaints against financial-services and insurance entities; takes action in response to violations of law; encourages competition, innovation, and economic development; collects taxes and assessments that support State government operations; combats auto theft and insurance fraud through public awareness campaigns, and funding for law enforcement and dedicated prosecutors.

Our mission is to help Arizonans receive the benefits and protections to which they are legally entitled by enforcing insurance and financial institution laws and by providing information and assistance and to combat vehicle theft.

100 North 15th Avenue

Phoenix, Arizona 85007

Annual Salary Range: $90,000 - $104,000

Grade: 28

This position will remain open until business needs are met

Under executive direction, this position serves as a key administrative leader directing the operational and policy functions of both the Consumer Affairs Division and the Market Conduct Division (encompassing Market Conduct Examinations and Market Analysis). Through subordinate supervisors, the position establishes division missions, strategic objectives, performance metrics, regulatory policies, and administrative rules.

This role serves as the agency’s primary subject matter expert and advocate for insurance consumer protection and market conduct practices. It involves high-level coordination with internal agency divisions, federal and state regulatory bodies, law enforcement, the National Association of Insurance Commissioners (NAIC), the Governor’s Office, and the State Legislature.

The role requires high-degree of knowledge in insurance and consumer protection matters, including the skills necessary to research novel issues. The role will require the review and analysis of pending and new legislation on matters related to the Division's functions.

Through subordinate supervisors, directs, evaluates, and oversees the daily operational, regulatory, and policy activities of the Consumer Services, Health Care Appeals / Surprise-Out-of-Network (SOON), and Market Conduct Sections. Establishes, implements, and monitors long-range program missions, strategic goals, annual objectives, operational policies, administrative rules, and key performance indicators (KPIs). Optimizes workflows, regulatory systems, and technical resources to ensure effective case management, exam scheduling, and market analysis monitoring.

Develops operational standards and ensures division compliance with state statutes, federal regulations, and departmental priorities. Prepares ad hoc, recurring, and executive-level reports utilizing statistical analysis, complaint/appeals metrics, and forecasting to identify emerging trends, systemic issues, and market behavior across all consumer-related matters

Confers with the Director's staff and Assistant Attorneys General on examinations and continuum actions involving violations of law. Participates in negotiations and resolution of examinations and continuum actions reporting violations of law. Evaluates regulatory trends, emerging market practices, and financial data to drive targeted market analysis and examination strategies

Coordinates with the Enforcement unit on pending actions, joint investigations and relevant administrative efforts. Coordinates with the Consumer Affairs Officer on high-level matters that require supervisor review and analysis. Serves as one of DIFI's representatives on NAIC committees, task forces, working groups and other advisory panels. Coordinates with DIFI's executive team consistently on pending matters and high-level strategic decisions

Provides administrative oversight and performance monitoring for the Health Care Appeals and SOON programs to ensure regulatory compliance and timely dispute resolution, actively tracking data to identify non-compliant market trends and making formal referrals to Market Conduct when necessary

Provides expert consultation and decision support to staff and…