Training Coordinator

POSITION SUMMARY

The Training Coordinator is primarily responsible for training and development of technology or clinical systems for staff across the organization. Focus of role is in one area of emphasis such as clinical training or systems training. Staff will be trained in standards performed within the scope of their role, including software application, customer service, or if clinical – direct clinical skills.

The Training Coordinator will also assess skills and deliver training and recommendations for ongoing training, communicate these recommendations to the respective manager, and serve as a subject‑matter expert for systems or clinical skills within scope of role.

• Design and deliver complex training programs in a variety of settings, including classroom, hands‑on, and computer‑based training.
• Develop systems and clinical curriculum, create course materials, and incorporate evidence‑based best practices.
• Execute development, implementation, and revisions of customer service training and education initiatives.
• Provide Basic Life Support training and renewal of clinical staff utilizing American Heart Association methods.
• Assess trainee performance, give feedback and recommendations to supervisors or site leaders, and communicate quality performance information.
• Notify management of persistent problems requiring enhancement.
• Facilitate external resources to develop and deliver new learning and skill development.
• Design performance reports to lead to actionable improvements in department and staff performance.
• Monitor and evaluate training quality and effectiveness.
• Recommend additional training or procedural modifications to increase efficiency and standardization.
• Assist with competency development tools and policy and procedure revisions.
• Act as a role model and deliver remediation training as identified by health center management.
• Raise awareness when quality standards fall below target levels, provide detailed root‑cause analyses, and suggest corrective actions.
• Provide formal training sessions and conduct competency evaluations per organizational standards and recommendations.
• Assist with site reviews and audits for compliance and quality measures.
• Maintain knowledge base and current awareness of clinical applications and relevant policies.

• A high school diploma or GED from an accredited institution.
• Outstanding interpersonal, communication, and team building skills.
• Ability to work effectively in a fast‑paced environment; organized, able to prioritize and work independently.
• Clear and understandable speaking and writing skills.
• Prior training, coaching, and monitoring experience; proven ability to interact with individuals at all levels.
• Ability to meet and deal effectively with clients, associates, and patients.
• Professional written communication skills.
• Advanced computer applications, including Microsoft Office; accurate typing minimum 40 wpm.
• Valid Arizona driver’s license and current auto insurance.
• Certification to perform CPR for the Health Care Professional (CPR) and AED following American Heart Association guidelines.
• Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety.

• Compassion
• Excellence
• Integrity
• Learning
• Respect
• Sustainability

The physical demands and work environment characteristics described are representative of those that must be met to perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical demands:
The employee may be required to sit for long periods, stand, walk, use hands to handle or feel objects, reach with hands and arms, climb steps/stairs, balance, stoop, kneel, crouch, or crawl; talk or hear; smell; manage stress. The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally lift or move up to 50 pounds with assistance.

Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work environment:
The employee may be exposed to weather conditions when traveling to various clinic sites. Noise level moderate. Employee may be subject to health hazards (contagious diseases, blood‑borne pathogens, etc.) when working in the clinic area.

Entry level

Full‑time

Human Resources

Hospitals and Health Care

Phoenix, AZ

$89,250.00 – $