Pharmacy Operations Manager

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• Where state and federal laws and regulations allow, accountable for performing day-to-day non-clinical pharmacy operations and administrative activities; ensures efficient workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
• Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Supervise pharmacy technicians and cashiers under the pharmacist’s supervision within company policies, laws, regulations, and ethics.
• Responsible for selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management, including discipline and termination decisions.

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves complaints and responds promptly to non‑clinical questions. Models and shares customer service best practices.
• Develops strong relationships by anticipating customer needs and proactively offering services to ensure the best experience possible. Enhances experience by increasing focus on healthcare services.

• Assists pharmacist in patient care: registration, prescription data entry, medication preparation, counting, and verification. Completes patient and physician calls under pharmacist supervision and assists with authorized health services such as vaccines and screenings.
• Delegates, directs, and assigns non‑clinical work within company policies, state and federal laws, ensuring timely completion.
• Prepares and files reports and records required by the company and government agencies.
• Manages core workflow, coordinates daily schedule, recommends hour allocation, and ensures the pharmacy is clean and stocked.
• Handles business administrative activities, inventory management, and annual inventory preparation.
• Drives technology and process roll‑out, champions change, and engages the team.
• Ensures compliance with Good Faith Dispensing and other company policies.
• Maintains asset protection knowledge and supports diversion monitoring.
• Communicates prescription errors and follows continuous quality improvement procedures.
• Processes insurance claims accurately and follows up with providers and auditors.
• Supports financial analysis and quality improvement in collaboration with Store and Pharmacy Managers.
• Manages community outreach portal, assigns pharmacists to off‑site immunization clinics, and maintains retail partnerships.

• Leads performance management of technicians, using constructive discipline policy for attendance, timeliness, and compliance.
• Accounts for hiring, onboarding, training, and scheduling; monitors training completion.
• Identifies knowledge gaps and supports training through hands‑on instruction or learning modules.
• Ensures licenses, registrations, and certifications are active and compliant.
• Follows company policy for recruitment, record retention, and training.

• Maintains PTCB certification via designated training program or state requirement.
• Enhances current knowledge and skills related to pharmacy and healthcare.
• Obtains necessary certifications and training such as LTMP e‑modules and follows performance improvement plans.
• Seeks professional development, solicits feedback, and works with a mentor and coach.

• Communicates with the pharmacy team and relays messages from support center.
• Participates in store/pharmacy meetings including brief check‑ins with the Store Manager.

• High School Diploma, GED, or equivalent.
• PTCB or ExCPT certification (except in Puerto Rico).
• One year of pharmacy technician experience in a retail or hospital setting.
• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work a flexible schedule, including evenings and weekends.
• Willing to obtain active immunization certification within 90 days of hire (except in certain locations).

• Previous people‑management or leadership experience.
• Prior Walgreens employment with an Exceeding Expectation on last performance evaluation.

We will consider employment of qualified applicants with arrest and conviction records.

This information is being provided to promote pay transparency and equal employment opportunities at Walgreens.

Salary Range:
Hourly – $22.50 per hour to $31.00 per hour. The actual hourly salary will depend on geography, skills, experience, and other factors.

This role will remain open until filled.

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• Not Applicable

• Full‑time

• Management and Manufacturing

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