Pharm Tech Spec - Spec Pharm

Position Summary

The Specialty Pharmacy Technician serves as a primary source of communication with patients, insurance payers, patient support foundations, physician and clinic offices, Specialty Pharmacy Liaisons, drug distributors, and manufacturers. This position assists patients with access to resources to lessen the impact of the specialty drug therapy socially and economically. This position represents the Specialty Pharmacy during initial phone contact by providing patients, patient families, insurance providers, physicians and other providers, clinic and office staff with information pertaining to the filling, processing, reimbursement, payment, and assistance with the provision of specialty pharmaceuticals.

This position also handles the technical dispensing duties within the specialty pharmacy and provides support under the supervision of the Specialty Pharmacy Supervisor, ensuring optimal pharmaceutical care. This position reports to the Supervisor of Specialty Pharmacy Services.

• High School Diploma or equivalent. (Required)

• Minimum of two (2) years of experience as a Pharmacy Technician II or equivalent training. (Required)
• Prior experience in submitting prior authorizations, claims processing, and preparation of financial reports. (Required)
• Previous experience in a specialty pharmacy or PBM environment. (Required)
• Operational knowledge of drug formularies, tiering and copay concepts. (Required)

• Licensed in the State of Arizona as a Pharmacy Technician. (Required)
• National Certification as a Pharmacy Technician through Pharmacy Technician Certification Board (PTCB) or National Health career Association (NHA). (Required)

• Proficient with pharmacy information software. (Required)
• Demonstrated ability to work efficiently in a fast-paced environment using multiple computer platforms to achieve accurate results. (Required)
• Demonstrated excellent oral, written and telephone communication skills. Listens, relates, and comfortably collaborates effectively with patients and members of the clinical care team. (Required)
• Ability to work independently and as part of a team to meet assigned goals. (Required)
• Demonstrated ability to deliver superior customer service and work professionally with pharmacists, medical providers, and clinical care team staff in the ambulatory care environment. (Required)
• Demonstrated proficiency in use of computer software, experience with Microsoft Office 365 (or equivalent) and ability to learn new systems. (Required)
• Bilingual in English/Spanish - Preferred but NOT Required (Preferred)