WIC Quality Assurance Specialist

WIC Quality Assurance Specialist – Adelante Healthcare

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The WIC Quality Assurance Specialist ensures the WIC program operates efficiently, complies with federal and state regulations, and provides high‑quality services to eligible participants. The position focuses on reviewing and monitoring program activities, ensuring adherence to quality standards, and implementing improvements to enhance service delivery. The Specialist will work with the Nutrition Services Manager, WIC Services Manager, Director of WIC, training coordinator, and operations team to identify opportunities for quality improvement and oversee performance improvement initiatives.

Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence.

• I nclusion
• N urture
• S ervice
• P urposeful
• I ntegrity
• R esilient
• E ngaged

• Knowledge of WIC program guidelines, data analysis and reporting, quality assurance and compliance monitoring, strong communication and problem‑solving skills, experience in training staff, attention to detail, time management, interpersonal skills, cultural competency, and experience with data management systems and working with vulnerable populations.
• Bachelor’s degree, preferred. Prior experience in quality assurance, data collection, and communications can be considered in place of formal degree.
• Experience in managed care with knowledge of HEDIS and STARS Quality Metrics preferred.
• Experience in quality assurance or continuous improvement, including evaluating programs and ensuring compliance with regulations.
• Experience managing teams and overseeing quality improvement processes.
• Familiarity with federal and state WIC regulations and certification standards is essential.
• Certification to perform cardiopulmonary resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross.
• Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations.
• Proficiency in developing and presenting analytical reports both written and verbal, data collection, sampling, analysis, and presentation.
• Good working knowledge of Microsoft Office applications includes Outlook, Word, and Excel.
• Must be able to write analytical reports integrating multiple data elements and perspectives.
• Must be able to maintain confidentiality, privacy, and security of protected information.
• Must possess excellent verbal and written communication skills, with the ability to communicate effectively with internal and external customers.
• Travel to all health centers is required.

• Create and foster working relationships with internal and external customers that facilitate accreditation/regulatory quality improvement program success.
• Plan and implement various special projects related to quality improvement as assigned.
• Lead clinical quality improvement interdisciplinary sessions with sites as needed when compliance opportunities are identified.
• Collaborate with the Quality Director and the Quality Assurance Manager (QAM) on the development and implementation of the Quality Management Plan annually.
• Collaborate with the WIC Director, Nutrition Services Manager, and the WIC Services Manager on the implementation and evaluation of policies and procedures.
• Collaborate with the WIC Director on the implementation of policy and procedures.
• Collaborate with site leadership on the development of action plans to improve quality metrics.
• Maintain knowledge of updated changes in WIC and Adelante Healthcare regulations.
• Participate in quality assurance audits.
• Prepare WIC for annual state audits and management evaluation programs.
• Manage and follow up on quality incidents through ethics point or other quality reports.
• Monitor program…