Patient Account Representative

Patient Account Representative – Honor Health

Base pay range: $35,713.00/yr - $45,541.00/yr

This role focuses on billing, collection, research, and communication to ensure timely reimbursement to the medical provider. The group values collaboration, curiosity, and teamwork.

• Research and secure payment for insurance and patient accounts; enter charges and adjust postings.
• Follow up on required daily accounts based on work queue assignment to reduce aging.
• Submit appeal and final letters on unpaid or underpaid claims.
• Participate in accounts receivable collections projects to meet department goals.
• Contact insurance companies for denials and correspondence.
• Contact patients regarding insurance‑related issues and collect past‑due balances.
• Maintain accurate statements and payment plans for patients.
• Process credit card, EFT/ERA, lockbox, mail, POS, phone payments and create payment batches.
• Submit electronic claims batch daily and support electronic denial file (835b) submissions.
• Review charge review and claims edit work queues; correct denials and research adjustments.
• Maintain knowledge of regulatory billing requirements for specified payers.
• Perform daily budget reconciliation and manage undistributed credits.
• Provide five‑star customer service to patients, coworkers, vendors, and management.
• Assist with filing, record maintenance, and support clinic patient care hours.
• Participate in departmental meetings and DMS huddles.
• Communicate effectively within a team and support training as needed.

• High School Diploma or GED – required

• 2 years healthcare billing and collections experience in a medical practice or healthcare organization – required
• 5 years healthcare‑related medical professional billing and collections experience – preferred

• Seniority level:
  Associate
• Employment type:
  
  Full‑time
• Job function:
  Administrative, Finance, and Health Care Provider
• Industry: Hospitals and Health Care