Medical Assistant - Float

About the Role

Provides medical assistance to members and assists with meeting their healthcare needs. Services include assisting in examination and treatment of members under the direction of a physician, nurse practitioner or designee. Assists with interviewing members, measures vital signs, records information in members’ electronic medical record on the day of service. Supports coordination of health care needs of members to include primary care provider (PCP) coordination, scheduling appointments, follow‑up, obtaining medical records, and communicating and documenting member needs to the treatment team.

Available to support all member needs at any clinic as assigned.
You are required to have a personal vehicle for this role.

All team members provide support and services in accordance with the Nine Guiding Principles for Recovery Oriented Adult Behavioral Health Services and Systems and practice in a manner that is consistently mindful of the 12 Principles of The Arizona Vision for Children.

• Performs duties required of medical assistants in this treatment system to include conducting brief evaluations and measuring vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height) and may include blood draws and urine collection, performing ECGs, and preparing specimens for laboratory analysis.
• Assists with coordination of care for health care needs of members to include PCP coordination, coordinating provider appointments, follow‑up, obtaining medical records, communicating, and documenting member needs and information to the treatment team; also identifies opportunities to assist in meeting members’ healthcare needs.
• Works in collaboration with medical staff and all team members to ensure that member needs are evaluated and addressed.
• Identifies potential barriers to quality care and opportunities for improvement and reports them to nurse practitioner, psychiatrist or designee.
• Updates member files and schedules medical tests.
• Accurately and thoroughly documents all services and activities in the medical record according to policy using approved forms and electronic systems.
• Responsible for completing prior authorizations and appeals for medications, answering medication line for any pharmacy needs or member concerns, communication, and coordination with both PCP and BHMP adult/child.
• Communicates with members and guardians to schedule appointments.
• Schedules appointments for child/adolescent lab draws at Central Valley location and draws blood at preset dates.
• Floats between all four adult clinics as needed for coverage of PCP services.

Other duties as assigned.

• Must possess a high school or equivalency diploma; associate’s degree preferred.
• Medical Assistant certificate required.
• Phlebotomy experience required.
• Psychiatric/behavioral health experience with seriously mentally ill adults preferred, but not required.
• Must maintain current CPR, First Aid, and Therapeutic Options certifications (offered through Southwest Network).
• Must maintain a valid Arizona driver's license and car insurance.
• Must be at least 21 years of age.

• Must have the ability to maintain excellent member and family relationships and provide excellent customer service.
• Requires effective written, verbal and interpersonal communication skills.
• Ability to stay organized and have critical thinking, time management and problem‑solving skills are a must.
• Ability to utilize multiple types of office equipment (i.e., phones, copier, fax, etc.).
• Ability to type 25-40 WPM is preferred.
• Must be proficient in Microsoft Office software.
• Must be able to utilize the internet and various web browsers.

• This position is offered at a fair, competitive salary.
• Medical, Dental, and Vision insurance.
• Health Savings and Flex Spending account options.
• Paid sick, vacation and holiday time (10 paid holidays per year).
• Tuition reimbursement.
• Retirement plan (403(b)) with company match.
• Disability insurance.
• Basic life insurance with the option to purchase supplemental insurance.
• Employee Assistance Program.
• Employee…