Front Office Representative

Front Office Representative

Join to apply for the Front Office Representative role at the Southwest Behavioral & Health Services
. Southwest Behavioral and Health Services is seeking a dedicated and empathetic Front Office Representative who can help us fulfill our mission: “Delivering compassionate care to enhance lives and improve communities.” We are looking for someone who enjoys coordinating with people, is organized, and has excellent communication skills.

• Process medication refill requests, prior authorizations, and lab results.
• Manage prescriber schedules and act as a liaison between consumers, prescribers, and other clinical staff.
• Administer injections as needed.
• Make client contact calls for customer service follow‑up and complaint resolution.
• Establish, update, and maintain all client databases and scheduling of consumer appointments.
• Maintain accurate, thorough, and current documentation of contact with consumers and services provided.
• Coordinate transportation as clinically necessary/appropriate.
• Coordinate care and needs in accordance with established policies, procedures and clinical protocols.
• Obtain vital signs for prescribers.
• Schedule medication, counseling, and intake appointments.
• Complete intake referrals and screening.
• Call to reschedule appointments when clinical staff are out unexpectedly.
• Perform general clerical duties for the clinic as requested/assigned by the Front Office Supervisor, Program Director and/or Administrative Coordinator.
• Greet consumers and answer all incoming phone calls by third ring.
• Check clients in/out.
• Confirm/update consumer contact information.
• Verify consumer eligibility/enrollment prior to appointment: AHCCCS, RBHA/agency, Limited Income Subsidy, Medicare Part
  
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• Process transfer requests.
• Collect client fees/copay.
• May be expected to work at various SB&H locations as required.

Metro Outpatient Clinic – full‑time, 40 hours per week.

• High School Diploma or GED required.
• Prior clerical experience, preferably in a behavioral health setting (consideration given for coursework in lieu of part of the experience).

• Completion of a Medical Assistant training program.
• Medical Assistant Certification.
• 1–2 years of experience in a medical or behavioral health background.
• Bilingual (English/Spanish).

• 3 weeks of PTO in the first year of employment, with increased accruals after continued service.
• 10 paid holidays.
• Low‑cost medical, dental, and vision insurance; short‑term/long‑term disability and life insurance for employees.
• 40% company match up to a 10% deferral into your SB&H retirement account.
• Career development and internal promotion opportunities.
• Tuition reimbursement program and discounted degree programs.
• Employee Assistance Program, health & wellness benefits.

Southwest Behavioral & Health Services is a large, growing, non‑profit community‑based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. With over 115 sites, more than one thousand employees, and 40 years of experience, we are a well‑established voice in the community.

• Voice & Visibility – ensuring every team member’s ideas, experiences, and contributions are recognized and heard.
• Fair Access – fostering openness and fairness in opportunities for growth, leadership, and advancement.
• Culture of Connection – building authentic, meaningful relationships across backgrounds, roles, and experiences.
• Learning & Growth – providing opportunities for ongoing development, empathy, and leadership.
• Well‑being & Safety – prioritizing the mental, emotional, and psychological safety of every person.

SB&H is a drug‑free workplace; drug screening is required. Southwest Behavioral & Health Services is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.