Patient Access Representative

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$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Patient Access Representative are responsible for providing patient-oriented service in a clinical or front office setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting, and checking in patients, answering phones, collecting patient co‑pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast‑paced, customer‑oriented clinical environment.

Hours:

Monday – Friday 8:30 AM – 5 PM

Location:

350 W. Thomas Rd, Phoenix, AZ

We offer 4 weeks of paid training. The hours during training will be 8 AM to 4:30 PM or 7 AM to 3:30 PM, Monday – Friday. There will also be a shadowing/on‑the‑job training element that will require you to work the same schedule as the trainer during that portion of the training.

• Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
• Utilizes computer systems to enter access or verify patient data in real‑time ensuring accuracy and completeness of information
• Gathers necessary clinical information and processes referrals, pre‑certification, pre‑determinations, and pre‑authorizations according to insurance plan requirements
• Verifies insurance coverage, benefits and creates price estimates, reverifications as needed
• Collects patient co‑pays as appropriate and conducts conversations with patients on their out‑of‑pocket financial obligations
• Identifies outstanding balances from patient’s previous visits and attempts to collect any amount due
• Responsible for collecting data directly from patients and referring provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge
• Responds to patient and caregivers’ inquiries related to routine and sensitive topics always in a compassionate and respectful manner
• Generates, reviews, and analyzes patient data reports and follows up on issues and inconsistencies as necessary

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short‑term disability and Long‑Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

• High School Diploma/GED (or higher)
• 1+ years of customer service experience in a hospital, office setting, customer service setting, or phone support role
• Ability to work 100% onsite at 350 W. Thomas Rd, Phoenix, AZ
• Ability to work on the role's schedule of Monday – Friday 8:30 AM – 5 PM
• Ability to work a flexible 1st shift schedule during the initial training period
• Must be 18 years of age or older

• Experience with Microsoft Office products
• Experience in a Hospital Patient Registration Department, Physician office or any medical setting
• Experience in insurance reimbursement and financial verification
• Experience in requesting and processing financial payments
• Working knowledge of medical terminology
  
  Understanding of insurance policies and procedures
• Ability…