Associate Patient Care Coordinator

Patient Access Representative – Optum

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team directly improves health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

• Paid Time Off starting with your first pay period plus 8 Paid Holidays
• Medical Plan options with Health Spending Account or Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term and Long-term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet, legal, LTC Insurance, etc.)

Sign‑on bonus: $2,000 for external candidates.

• Communicate directly with patients and/or families in person or on the phone to complete the registration process, collecting patient demographics, health information, and verifying insurance eligibility and benefits.
• Utilize computer systems to enter or verify patient data in real‑time, ensuring accuracy and completeness.
• Gather necessary clinical information and process referrals, pre‑certification, pre‑determination, and pre‑authorization according to insurance plan requirements.
• Verify insurance coverage, benefits and create price estimates, reverifications as needed.
• Collect patient co‑pays and discuss patients’ out‑of‑pocket financial obligations.
• Identify outstanding balances from previous visits and attempt to collect any amount due.
• Collect data directly from patients and refer to provider offices to confirm and schedule appointments for patient services prior to hospital discharge.
• Respond to patient and caregiver inquiries regarding routine and sensitive topics in a compassionate and respectful manner.
• Generate, review, and analyze patient data reports, following up on issues and inconsistencies.

• High School Diploma/GED (or higher)
• 1+ years of customer service experience in a hospital, office, customer service, or phone support role.
• Must be 18 years of age or older.
• Ability to work Thursday 11:59 pm–6 am, Friday–Sunday 6 pm–6 am.

• Experience with Microsoft Office products.
• Experience in a Hospital Patient Registration Department, Physician office, or any medical setting.
• Experience in insurance reimbursement and financial verification.
• Experience in requesting and processing financial payments.
• Working knowledge of medical terminology.
• Understanding of insurance policies and procedures.
• Ability to perform basic mathematics for financial payments.

• Strong interpersonal, communication and customer service skills.

• Standing for long periods (10–12 hours) while using a workstation on wheels and phone/headset.
• Sign‑on bonus available only to external candidates; internal candidates not eligible.

Hourly pay ranges from $16.00 to $27.69 per hour for full‑time employment, based on local labor market, education, experience, certifications, etc. Pay is subject to all applicable minimum wage laws.

Entry level

Full‑time

Health Care Provider

Health and Human Services

At United Health Group, we are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by state or federal law.

United Health Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.

United Health Group is committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.