Customer Success

Member Bills Specialist — $0 Healthcare for You and Your Entire Family

Healthcare shouldn’t be something you worry about when it comes to taking care of your family.

That’s why when you join our team,
your healthcare costs $0 out of your paycheck —and the same is true for your spouse and children.

No monthly premiums.
No deductibles.
No surprise medical bills.

Most team members avoid tens of thousands of dollars in healthcare costs compared to traditional health plans.

This isn’t a perk.
It’s part of our mission.

Redirect Health exists to make healthcare affordable for small businesses and people who can’t afford traditional employer insurance .

We help real people navigate a system that is often confusing, expensive, and frustrating—and we do it with empathy, accountability, and simplicity.

If you want your work to matter to families every single day, you’ll find purpose here.

At Redirect Health, our values guide how we show up for each other, our clients, and our members.

We do our best work when we:

Obsess Over People
We are always helpful, friendly, and human.

Own It to Completion
If we take something on, we see it through.

Always Improve & Adapt
We learn quickly and adjust without ego.

Always Start with “Yes, We Can Help You”
We lead with solutions and figure out the rest.

Succeed as a Team
We win together through trust and collaboration.

Detest Waste & Unnecessary Complexity
We remove friction so we can focus on what truly helps people.

If these values resonate with you, you’ll feel at home here.

Member Experience Specialist exists to support members through complex or escalated healthcare challenges and ensure their experience ends with clarity, resolution, and trust.

In this role, you will:

• Serve Redirect Health members, providers, and internal care teams
• Be responsible for resolving escalated member issues, clear communication, and accurate documentation
• Directly impact how supported, empowered, and confident members feel after navigating difficult healthcare situations

This is a hands-on role for someone who:

• Enjoys problem-solving, empathetic communication, and turning challenges into solutions
• Takes ownership and follows through
• Wants their work to have real-world impact

In this role, you will:

• Own:
  Resolution of escalated member issues by investigating, analyzing, and delivering timely solutions
• Support:
  Members by listening with empathy, explaining next steps clearly, and setting realistic timelines
• Collaborate with:
  Providers, internal care teams, and senior partners to resolve complex issues
• Improve:
  Member experience and internal processes by identifying trends and opportunities for improvement
• Advocate for:
  Members by ensuring their concerns are heard, addressed, and resolved fairly

A strong performer in this role is known for:

• Remaining calm, empathetic, and solutions-focused in high-stakes situations
• Communicating clearly with members and partners, even when issues are complex
  
  Consistently turning difficult situations into positive member outcomes

Success in this role is measured by:

• Success in this role is measured by:
• Timely and effective resolution of escalated member issues
• Member satisfaction following issue resolution
• Accuracy and completeness of documentation and follow-up
• Strong collaboration with internal teams and stakeholders

We’re looking for someone who:

• Brings relevant experience in customer service with a strong emphasis on phone communication
• Communicates clearly and with empathy
• Takes ownership and follows through
• Enjoys simplifying complex situations
• Works well across teams and roles
• Cares deeply about helping people

What “Free Healthcare” Actually Means

When we say free, we mean $0 out of your paycheck and $0 when you need care :

• $0 monthly premiums
• $0 to add your spouse or children
• $0 deductibles (we reimburse them)
• $0 out-of-pocket maximums

This benefit alone can save families tens of thousands of dollars.

• Pay range: $19.84-$23.27 per hour
• FREE healthcare for you and your entire family
• Paid time off & sick time
• 401(k) access
• A mission-driven team that believes in doing the right thing

If you’re looking for more than just a job—and want to help reshape how healthcare works for families,we’d love to hear from you.