Service Excellence Specialist - Ave

Service Excellence Specialist - Central Ave

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Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment, with diversity woven throughout. We engage people in whole person health through an integrated care delivery system, thus establishing a medical home for our patients. In caring for the whole person, we focus on overall wellness through physical health, mental health and substance use care.

Our mission is to provide extraordinary care by empowered people through exceptional outcomes.

The Service Excellence Team is focused on driving clinical and operational improvements throughout Terros Health. The Clinical Improvement Specialist will work to standardize, clarify, and create efficiencies in integrated systems and processes across all Terros Health programs. Performing this work will include driving quality improvement processes and learning initiatives that achieve the Quadruple Aim. This position reports to the Manager of Learning and Development.

HOPE ~ HEALTH ~ HEALING

Terros Health made the list! “Most Admired Companies of 2020, 2022 & 2023” as awarded by AZ Big Media.

• Provide new‑hire and ongoing training to staff across the organization.
• Conduct training sessions at the central office, clinic locations, and through virtual/online platforms.
• Create, update, and maintain training curricula, materials, and learning tools.
• Work with leadership to deliver one‑on‑one training and coaching as needed to support staff development and performance.
• Work collaboratively with clinical leaders to promote a strong culture of continuous quality improvement.
• Lead and reinforce quality improvement efforts using the Plan‑Do‑Study‑Act (PDSA) model across all levels of the organization.
• Develop and maintain clear procedural documentation, job aids, and checklists to help staff complete tasks accurately and consistently.
• Apply new payment changes to improve patient experience and meet regulatory and stakeholder requirements.
• Communicate quality measures and design processes that support improved health outcomes and patient satisfaction.
• Provide education and training on Quality Improvement theories, tools, and strategies to help staff implement program improvements effectively.
• Partner with program directors to support cross‑functional improvements that enhance patient care.
• Offer ongoing technical support to clinical staff related to the Electronic Health Record (EHR) system.
• Promote systems and workflows that ensure safe, cost‑effective, and high‑quality care delivery.
• Support workforce engagement initiatives to improve the overall experience of providing care.
• Maintain required knowledge, skills, certifications, and supervision training relevant to the role.
• Collaborate with clinical leaders to support efficient and accurate billing practices.

• Multiple medical plans – including a no premium plan for employees and their families
• Multiple dental plans – including orthodontia
• Financial well‑being – 401(k) with a company match, interest‑free medical line of credit, financial education, planning, and support
• 4 Weeks of paid time off in the first year
• Wellness program
• Pet Insurance
• Group life and disability insurance
• Employee Assistance Program for the Whole Family
• Personal and family mental and physical health access
• Professional growth & development – including scholarships, clinical supervision, and CEUs
• Tuition discounts with GCU and The University of Phoenix
• Working Advantage – Employee perks and discounts
• Gym memberships
• Car rentals
• Flights, hotels, movies and more
• Bilingual pay differential

Entry level

Full‑time

Other – Hospitals and Health Care

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