Customer Care Specialist *Hybrid

Position: Customer Care Specialist *Hybrid*
"Improving the lives of those with chronic care diseases while providing solutions to our customers.'

Looking for a new opportunity? At Super Care Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.

Please note:

This role is in office 4 days a week

Essential Duties:

Under the general supervision of the Customer Care Supervisor, a Customer Care Specialist is responsible for maintaining a positive, helpful attitude and approach in providing excellent customer service to all customers which includes; patients, clients, referral sources, physicians, sales representatives, and fellow coworkers.

Responsibilities:

* Answers incoming phone calls and faxes, takes customers' orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous items

* Maintains open communication with patients/clients and referral sources

* Responds to patient/client questions and problems

* Services walk in customers as needed

* Prepares intake, gathers all necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and place, item(s) requested

* Gathers all necessary documentation, prior to delivery CMN, Rx, ABG, Care Plan, Auth, etc.

* Verifies medical necessity with physician

* Verifies eligibility and coverage with Insurance and carrier according to guidelines or contract

* Verifies payer (with matrix), obtains authorization, expiration date

* Verifies patient demographics and prior equipment usage with patient

* Informs patient of financial responsibilities: copay, share of cost, deductible, etc.

* Enters data and each order (new or otherwise) in system accurately and in a timely manner

* Processes closet and on call orders as received

* Enters notes in appropriate areas of insurance, general, and authorizations in the computer system

* Process orders to shipping or dispatching for Technician or RT deliveries

* Remains knowledgeable on product and insurance coverage issues in order to inform patients of copays and other benefit information

* Attends all departmental meetings, company meetings, and in-services

* Reports to work daily and is ready to work at the scheduled start time

* Works Saturday assignment as needed or scheduled

* Performs any other duties that may be requested by supervisor or management

* Understand and adheres to all of Super Care Health company policies

* To remain knowledgeable to date on all products, guidelines and insurance coverage trends

* Maintain a professional safe and clean work environment.

* Understand and adheres to all of Super Care Health company policies.

* Perform all other duties as assigned and required

* Must meet minimum of monthly goals

* Schedule- varying start times

* Fundamental Computer Skills

Education and or Work Experience Requirements:

* Experience with Medical Supply Company

* Knowledge of diagnosis and Medical terminology

* Excellent Customer Service skills

* Detail oriented

* Previous Management/Supervisor or Lead experience

* Proficiency in Microsoft Word, Outlook, and Power Point

* Experience in healthcare, medical and/or HME industry (preferred)

* Be able to work on multiple tasks. Plan and prioritize actives to achieve results and meet deadlines

* Strong organizational skills and detail oriented

* Bilingual Spanish Preferred

Benefits:

* Medical

* Dental

* Vision

* Flexible Savings Account

* 401K

* Voluntary Life Insurance

* Observed Holidays:
New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.

Perks:

* Paid Training

* Paid Time Off

* Sick Time

* Growth Opportunities

* Employee Referral Reward Program

* Employee Discount Program

* Compensation dependent on experience & qualifications with a range of:

CCS 1 $ 15.30 -$23.63

CCS 2 $ 16.20 -$25.52

Location:

3702

E. Roeser Rd., Ste. 7, Phoenix, AZ 85040. Cross streets: 40th & Roeser

Any employment proposal is contingent upon satisfactory completion of:
Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests

What Super Care Health is About

'Super Care Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.

Today, Super Care health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.

Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.

We are uniquely structured to be a responsive and…