Patient Care Coordinator – Phoenix, AZ

Why You’ll Love this Patient Care Coordinator Job!

Axis for Autism is seeking a full‑time Patient Care Coordinator to ensure that patients and their families receive exceptional care and support throughout the diagnostic evaluation process.

The Care Coordinator is responsible for managing patient interactions, coordinating appointments, handling administrative tasks, and providing a compassionate and organized experience for families navigating autism diagnostic services.

This role requires a deep understanding of the Diagnostic Autism Evaluation processes, excellent organizational skills, and a strong commitment to patient advocacy and satisfaction.

Starting Pay:$21/hr

Why Axis for Autism?

• Competitive Compensation
• Medical, Dental, & Vision (Axis pays 80% of individual coverage)
• Company paid Basic Life Insurance and Short-Term Disability
• Generous PTO (vacation time) & PST (paid sick time)
• Paid Training with CEUs and professional development opportunities
• Productivity Incentives
• A work environment with dedicated clinical professionals who share the passion for helping the individuals we serve.
• Opportunities to grow & learn professionally/personally within the ABA field.
• Working environment that is collaborative with multidisciplinary team
• Continued growth in your career field.

Ready to make a direct and lasting impact on Arizona families? Apply today for the Patient Care Coordinator.

• Provide a welcoming and supportive experience for patients and families over the phone, building positive and empathetic relationships while addressing their needs and concerns.
• Inbound/Outbound direct patient communication will be a majority of the Care Coordinator’s daily responsibility.
• Provide detailed information about the diagnostic process, including procedures, timelines, and necessary preparations. Since the intake process for a successful evaluation is extensive and time‑consuming, a high levelof encouragement is required to convince families to complete the process.
• Communicate clearly and effectively with families regarding appointment details, evaluation results, and next steps.
• Relay important information and follow‑up instructions from the diagnostic team.
• Address patient and family inquiries and concerns with empathy and clarity.
• Assist families in understanding and navigating insurance coverage and financial assistance

• Bachelor’s degree preferred but not required.
• Minimum of one year of administrative and healthcare experience within a highly professional environment.
• Prior case management or care coordination experience preferred.
• Working knowledge of health insurance plans including reading plan requirements.
• Bilingual – English/Spanish is required
• Demonstrated ability to relate to and work with diverse backgrounds, human capabilities and limitations, and cultures.
• Working knowledge of medical terminology, insurance, and/or electronic medical record systems is beneficial.
• Excellent interpersonal skills.
• Adeptat multitasking.
• Working knowledge of computer programs.
• Ability to demonstrate empathy and compassion
• Works collaboratively and productively within a multi-disciplinary team.