Client Services Representative Job Phoenix area,Arizona USA,Healthcare

Primary City/State: Phoenix, Arizona

Department Name: Client Services-

Work Shift: Day

Job Category: Administrative Services

POSITION SUMMARY

This position requires an organized, self‑motivated, process‑driven professional who is an effective communicator with expertise in delivering exceptional client customer service. Using keen insight into people and refined soft skills, this position is able to proficiently handle a high volume of client incoming and outgoing phone calls regarding sensitive HIPAA information.

CORE FUNCTIONS

Effectively communicates both verbally and in writing with internal and external clients regarding laboratory test availability, test results and patient specimen requirements by accessing the company computer, telephoning referral labs and using printed reference material.

Uses company resources to resolve service‑related issues such as Test‑In‑Questions (TIQ), trouble alerts, supply orders, missing specimen and special requests – i.e. loans and consults, chain of custody. When necessary, escalates issues to a higher authority.

Documents all actions taken as required by CAP, CLIA & HIPAA, and Company policies. Will be required to maintain daily metrics and collated monthly metrics, statistics and quality data while focusing on quality while demonstrating that the patient comes first in everything we do.

Participates in self‑directed work teams to present thoughts and ideas that support the achievement of department metrics and the Company Roadmap. Completes special projects as assigned.

Can be required to arrange pick up, delivery and /or shipment of specimens.

Participates in peer‑to‑peer knowledge transfer and training.

SUPERVISORY RESPONSIBILITIES

DIRECTLY REPORTING: None

MATRIX OR INDIRECT REPORTING: None

TYPE OF

SUPERVISORY RESPONSIBILITIES:

None

SCOPE AND COMPLEXITY

Position works independently with limited supervision using independent judgment to achieve the department goals as set by the manager. Responsibilities include involvement in intra‑departmental and interdepartmental communications as well as in depth communications with external customers. Has freedom to determine how best to accomplish functions within established business procedures and will be guided by their supervisor or manager.

PHYSICAL DEMANDS/ENVIRONMENT FACTORS

Requires extensive sitting with periodic standing and walking. May be required to lift up to 20 pounds. Requires significant use of personal computer, phone and general office equipment. Needs adequate visual acuity, ability to grasp and handle objects. Ability to communicate effectively. May require off‑site travel.

MINIMUM QUALIFICATIONS

High School Diploma required and a minimum of one year experience in customer service.
Must be able to function independently and requires the ability to multitask and manage multiple situations and tasks at once, synthesize complex data and maintain confidential materials.
Must possess excellent organizational, interpersonal and communication skills.
Experience with MS Office.

PREFERRED QUALIFICATIONS

Customer service in a laboratory/diagnostic/health care industry preferred.
Additional related education and/or experience preferred.

DATE APPROVED

11/07/2019

EEO Statement

EEO/Disabled/Veterans

#J-18808-Ljbffr


Increase/decrease your Search Radius (miles)



Job Posting Language